> The number of readings on all Normal Low Voltage (NLV) metering equipment, regardless of their accessibility, shall be less than or equal to 96 days from the previous reading;
> The readings made either directly by the distribution grid operator or the readings communicated to the distribution grid operator by customers shall be recorded.
Restoration after interruption for which customer is liable
> Power cuts are the responsibility of the customer when they derive from a payment failure or inability of the electricity distributor to make the reading;
> Once the customer has rectified the situation, power shall be restored within the following timeframes: 12h for NLV customers; 8h for other customers; 4h if the customer pays the additional price as defined in the Trade Relations Regulation- RRC;
> Power resumption takes place on business days between 8 a.m. and 12 midnight for LV customers and every day for other customers between 8 a.m. and 12 midnight.