Ethics and Compliance
We endeavor to create close and trusting relationships with our stakeholders, based on strict compliance with applicable laws and regulations and respect for the highest principles of ethics and good conduct. In this way, we ensure that our actions are compliant and morally correct, building a culture of integrity and trust.
Please refer to our Code of Ethics to learn more about our commitment.
Use the Speak-up Channel to report conduct that violates ethical principles, legal provisions, or internal regulations.
Applicable legislation and regulations stipulate that Distribution Network Operators must be legally independent from the organization and decision-making of other activities in the electricity sector, such as electricity transmission, production and marketing.
E-REDES is legally required to have an annual Compliance Programme that sets out the rules and procedures to be followed to ensure its independence – in particular to ensure that there is no discriminatory behaviour in its interaction with different entities.
The preparation and monitoring of compliance with the E-REDES Compliance Programme is the responsibility of its Independent Compliance Officer, in accordance with the law. In this context, E-REDES has appointed Dr Margarida Rosado da Fonseca, who has access to all the information necessary to perform her duties.
Annually, Dr Margarida Rosado da Fonseca shall submit a compliance report to ERSE with her conclusions regarding compliance with the E-REDES Compliance Program for the previous year.
E-REDES is also legally required to have a Code of Conduct relating to the functional independence of its network operation, with a set of rules of conduct to be followed by its employees and service providers.
The E-REDES Code of Conduct includes:
- The Regulation for the Treatment of Commercially Sensitive Information and Commercially Advantageous Information;
- The List of Commercially Sensitive Information;
- The Questionnaire on Commercially Advantageous Information;
- The Procedures for Servicing E-REDES Customers;
Following the National Anti-Corruption Strategy 20-24, Decree-Law No. 109-E/2021 created the National Anti-Corruption Mechanism and the General Corruption Prevention Regime (RGPC), applicable to companies in Portugal with 50 or more employees, requiring the adoption of compliance programmes and a Corruption Risk Prevention Plan (PPRC). The PPRC can be consulted here. The 2024 Annual Assessment Report on the PPRC and Related Infractions can be consulted here.
