How can we help?

From the Reserved Area, the Municipality has access to 4 functions:
• Requests: submit and monitor practically in real-time the entire flow of a vast set of requests, such as, for example, connection to the low voltage network (includes works)/power increase, eventual or public lighting, modification of low voltage network, assistance with events or cutting down trees, setting public lighting hours, reporting network anomalies or one or more lights that have gone out. It includes, if applicable, the quote acceptance stage and access to all communications (quote, invoice, etc...) associated with the order.
• Consumption Locations: consult the active consumption locations owned by the Municipality, including any technical details.
• Documents: view a set of relevant information, such as current equipment in public lighting, the concession contract, the concession rent, the annual letter, the quality of technical service and the user support manual, among others.
• Contacts: access the interlocutors on the E-REDES side and the users who are registered on the Municipality side (City Hall and Parish Councils).

The Municipality is autonomous in creating and editing accesses and the Mayor is, by default, the keyuser, but can delegate this task to other user(s). Any questions in this regard should be clarified with the respective Directorate of Municipalities of E-REDES.

When the password expires, the user must recover it in order to obtain a new one. Any questions in this regard, should be clarified with the respective Directorate of Municipalities of E-REDES.

To start the process of connecting your private installation to medium voltage (MV), you must first assess whether the technical supply conditions are met.

This will require a request for network connection conditions, which can be made by filling in the form available on this page. 

To submit your request for medium voltage network connection conditions, you will need the following documents:

• Location with implementation of the land and location of the transformer substation - see here for an example of what is required.
• Electrotechnical datasheet with single-line diagram - see here for an example of what is required.

After receiving a reply to the request for network connection conditions by letter or e-mail, you may submit the request for a connection to your customer manager or by e-mail PLR.MT@e-redes.pt. E-REDES will send you information with the initial cost associated with the connection 15 business days after you have submitted your request.

If you accept the amount of the initial cost and make the payment, the proof of which must be submitted to your customer manager or sent to PLR.MT@e-redes.pt, you will receive information on the following:

• Quote for the project;
• Expiration date of connection conditions and payment due dates;
• Deadlines and technical options;
• Information about the dimensions and technical characteristics of the connection;
• Cost for shared use connection infrastructure.

Upon acceptance of the conditions for connection and payment of the cost described in the quote, the connection to the network shall be carried out by E-REDES or by the requestor, according to the option you have chosen.

 
The power supply shall start after:

•    grid connection implementation;
•    settlement of grid connection cost;
•    delivery of the work for which the applicant is responsible, where applicable;
•    installation of metering equipment;
•    authorisation from the land owners crossed by the power line;
•    transfer to E-REDES of the plot of land where the switching station is located, where applicable;
•    licensing, surveying and authorisation of the coming onstream by the Directorate-General for Energy and Geology (DGEG) of:
            o the premise of the applicant;
            o the grid connection infrastructure.
•    the signing of an operating protocol;
•    inspection of the interconnection protections, if any;
•    electricity supply contracted with a supplier.

The aim of the pilot projects is to test new tariff schemes and new locations of the time periods proposed by ERSE, further to studies carried out involving the analysis of information on consumption and production in the period 2013-2016, for each of E-REDES’s six grid areas.

The prices and time periods to be applied during the pilot projects were approved by ERSE through Directive 2/2018.

Two pilot projects, each of which lasting 12 months, will be carried out and started on 1 June 2018.

Pilot project 1 aims to test a proposal to improve the current tariff structure, which is based on price differentiation in peak periods and the definition of new time periods.

Pilot project 2 aims to test the introduction of a dynamic tariff for grid access that will allow the activation of critical periods with short notice and notification periods. The dynamic tariff to be tested is to give the consumers concerned at least 48 hour’s notice, 24 hours of which must be on business days, of the occurrence of critical periods on the grids, to which higher prices will be applied, and to encourage them to shift their consumption to periods with lower prices. 

As set out in ERSE Directive 2/2018, the activation of critical periods lies with the HV and MV distribution grid operator (ORD) which should be preceded by a coordinated decision with the transmission grid operator.

During the implementation of pilot project 2, a minimum of 16 and a maximum of 20 critical days may be activated, corresponding to an aggregate duration of critical hours of between 80 and 100 hours.

Participation in pilot projects could take two forms:

a) The first is to integrate one of the aforementioned pilot projects;

b) The second form of participation is to be integrated into one of the control groups (of each pilot project), which will allow a comparative analysis of the consumer behaviour adopted by participants in the pilot projects.

Electricity consumers from mainland Portugal, supplied at Very High, High and Medium Voltages (VHV/HV/MV) may take part in the pilot projects.

Consumers wishing to participate shall be included in one of the pilot projects to which they apply, or in one of the two control groups, up to a total of 100 consumers per pilot project or control group, subject to the following representativeness rule:

• Consumers supplied in VHV- 1 to 5 participants;

• Consumers supplied in HV- 20 to 30 participants;

• Consumers supplied in MV- 70 to 90 participants.

The selection process for participants in the pilot projects shall begin by electricity consumers demonstrating their interest in participating to the supplier, indicating by order of preference in which of the pilot projects they intend to participate, accepting that they may be selected for only one of the projects.

Subsequently, the electricity suppliers shall send E-REDES a list of their customers who have shown an interest in joining the pilot projects.

On the basis of the lists provided by the suppliers, E-REDES will make the final selection of the suppliers, using the criteria defined by ERSE in Directive 2/2018.

Consumers who show an interest in participating in the pilot projects will be tacitly agreeing to integrate control groups if they are not selected to integrate the pilot projects.

Any participant who has not been selected to integrate the pilot projects may, if it so wishes, complain to E-REDES, which shall explain the reasons for its non-selection to ERSE.

The selection process will be the subject of a report to be released by E-REDES.

In accordance with Directive 2/2018, the selection of customers participating in the pilot projects shall consider the following criteria:

a) The customer’s geographical area;  

b) Economic activity sectors; 

c) The consumption characteristics associated, namely, with the profile and annual electricity consumption; 

d) The hiring of different suppliers; 

e) The distribution of customers amongst the voltage levels covered.

Yes. Electricity consumers who are selected to be part of the pilot projects must sign a participation agreement which, besides themselves, will have as signatories E-REDES and the electricity supplier with which they have a supply agreement. In the case of VHV customers, the participation agreement is also expected to be signed by REN.

This agreement shall set out the rights and obligations of the parties during the implementation of the pilot projects.

Yes. E-REDES will make available an Internet portal for monitoring the pilot projects, consisting of two different areas:

• Public area- general information on pilot projects;

• Participant area- specific information about the participation of each customer to allow monitoring of their performance in the pilot project.

The load diagrams of the installations of the customers participating in the pilot projects since the beginning of 2016 will be made available at the Internet portal whenever possible.

The load diagrams of the participants' installations during the pilot projects will be made available at the D+2 portal after collection.

The portal will also serve to communicate critical periods to participants, in addition to other means of communication to be used.

Customers interested in participating in the pilot projects should contact their suppliers, who may inform them about the applicable rules and other relevant aspects to be taken into account during the pilot projects.

Support from suppliers is essential in the selection process of customers participating in the pilot projects and during the duration of the projects, in particular to clarify any possible relationship issues which may arise at said stage.

Grid access over the 12 months of the pilot project shall be billed in accordance with the tariff structure and the prices approved by ERSE in the Directive approving tariffs and prices each year (prices applicable to customers not participating in the pilot projects).

At the end of the pilot project each participant may choose one of the following billing alternatives:

a) To be billed within 12 months in accordance with the schedules and prices approved by the ERSE pricing and tariffs’ directive each year, i.e. that which the customer paid during the 12 months of the pilot is not subject to any change;

b) To request that the billing of the 12 months of the pilot project be adjusted for the new pilot time periods, with the application of the prices defined annually by ERSE in the tariffs and pricing directive;

c) To request that the billing of the 12 months of the pilot should be adjusted for the time periods and prices that are defined for the pilot project in which the customer participated.

The following table summarises the three options that will exist for billing the customer during the pilot project:

There is, however, a limit on the savings that the customer may have. If the customer goes for option c), with the periods and pricing of the pilot project, their billing may not be less than 90% of the billing that would be applied to them under option b).

The following example, provided by ERSE in the document justifying Directive 2/2018 on pilot projects, illustrates the alternatives that will be available to the customer:

The customer will pay, over the 12 months of the pilot project, the amounts corresponding to option A. At the end of the pilot project, however, they may choose an adjustment according to options B and C.

Example 1- Customer chooses to maintain billing with the current times and prices;

Example 2- The customer prefers the application of the time periods of the pilot and the current prices, thus being entitled to a transfer of €110 - €80 = €30.

Example 3- The best option is to choose the new time periods and pricing applicable to the pilot project. However, since option C must be at least 90% of option B, the customer will be billed €90. As he paid €110 during the pilot, he is entitled to receive €110- €90 = €20.

In pilot project 1, the customer will be billed according to:

• Contracted power- maximum power taken in a 15-minute period within the last 12 months, including the month of billing;

• Active energy;

• Reactive energy;

• Average power in super-peak hours- average active power, which corresponds to the active energy quotient at the metering point in super-peak hours by the number of super-peak hours applied to the total of the twelve months of the pilot project;

• Average power in normal peak hours- average active power, which corresponds to the active energy quotient at the metering point in normal peak hours by the number of normal peak hours applied to the total 12 months of the pilot project.

Yes. If the customer chooses to stop taking part, he shall notify his intention to cease participation to the ORD for high voltage and medium voltage and its supplier. Billing in the participation period will be carried out according to the new time periods defined for the pilot and the prices defined by ERSE in the annual tariff decision-making process (prices applicable to customers not participating in the pilot projects).

In pilot project 2, the customer will be billed according to:

• Contracted power- maximum power taken in a 15-minute period within the last 12 months, including the month of billing;

• Active energy;

• Reactive energy;

• Average power in peak hours- average active power, which corresponds to the active energy quotient at the metering point at critical peak and non-critical peak hours, by the total number of critical peak and non-critical peak hours applied to the 12-month total of the pilot project;

• Additional power (or to be discounted) in critical peak hours compared with non-critical peak- difference between the average active power in critical peak hours and the average active power in non-critical peak hours.

No. The change in supplier by the participating customers during the implementation of the pilot project does not prevent the continuation in the pilot project.

This information is contained in ERSE Directive 2/2018 which, together with the supporting document, can be found at the ERSE website.

Section: Interruption classification

Subsection 1: As regards duration

Short interruption- interruption of one second or more and shorter than or equal to three minutes;

Long interruption- interruption lasting more than three minutes.

Subsection 2: As regards the type

Forecasted interruptions- interruptions owing to an arrangement with customers or also on the grounds of public interest or for service reasons where customers are given minimum notice thereof.

Accidental interruptions- the rest.

> Zone A: district capitals and places with more than 25,000 customers;

> Zone B: places with a number of customers between 2,500 and 25,000;

> Zone C: all other places.

SAIFI (High, Medium and Low Voltage) - Average long interruption frequency of the system (acronym internationally adopted from the English designation: “System Average Interruption Frequency Index”);

 SAIDI (high, medium and low voltage) - average length of long interruptions of the system (acronym internationally adopted from the English designation of the indicator "System Average Interruption Duration Index");

 MAIFI (High and Medium Voltage) - Average frequency of short system interruptions (acronym internationally adopted from the English designation of the indicator “Momentary Average Interruption Frequency Index”);

TIEPI (medium voltage) - equivalent interruption time of installed power;

END - Undistributed power.

Responsabilities:

● Purchases wholesale energy from the electric sector supplier (CSE) and sells it at retail to electric vehicle users (EVU) who want to charge their batteries at one of the stations integrated in the electric mobility network.

Activities:

● Contracts with the electric vehicle user the tariff at which the electric energy will be supplied, receiving the amount corresponding to the electricity used in charging and the tariff due to the charging station operator;

● Establishes with the charging station operators the relationships necessary to ensure the access of drivers of this type of vehicle to the charging stations;

● Receives from the Electric Mobility Network Management Company (Mobi.E) the information on the volume of energy used in a given loading;

● Transfers to the charging station operator the tariff of its competence;

● Transfers to the Electric Mobility Network Management Company (Mobi.E) the tariff of its competence;

● Pays the value corresponding to the energy used in charging made by electric vehicle users and the tariffs for access to the distribution and transmission networks to the supplier of the electrical sector.

Responsabilities:

• To manage the charging stations of the electric mobility network, carrying out the installation, provision, operation and maintenance of charging stations (public or private access) integrated in the electric mobility network.

Ativities:

• Contracts with the electricity sector supplier for the provision of electric energy at the charging stations for this type of vehicle;
• Informs the Electric Mobility Network Management Company (Mobi.E) of the charging carried out at each of the electric vehicle charging stations;
• Transfers to the Electric Mobility Network Management Company (Mobi.E) the tariff of its competence;
• Pays the supplier of the electricity sector the energy used in self-consumption by the charging station and the tariffs for access to the distribution and transmission networks.

Competencies 

● Manages the operations of the electric mobility network, both regarding the energy and financial flows associated with electric mobility network operations, and in the respective platform. 

Activities: 

● Informs the energy sales company about the energy volume made available by an operator in each load; 

● It receives from the charging station operator the information of the charges made at each of the electric vehicle charging stations; 

● Evaluates network operations and decides on the possible relocation of the pilot network's electric vehicle charging stations. 

See the Mobi.E. site. 

> To obtain electricity, you need to connect to the E-REDES power distribution grid. With this in mind, you must choose the correct voltage level for the most appropriate connection and ask for a quote for its implementation;

> The power to be requested (Low Voltage, Medical Voltage or High Voltage) should take into account the provisions of the applicable legislation and it is therefore recommended that an appropriately qualified technician be consulted;  

> The drafting of quotes for Low Voltage branch lines should be carried out within 15 working days;

> Once the budget has been accepted, an agreement shall be signed between the consumer and the grid operator which shall cease when connection to the grid takes place and after payment of the related charges.

> The activation period for supply, in light of the Low Voltage connection requirements, is two working days, excluding any connections from installations.

> The time limit referred to in the previous point shall not be taken into account when the customer desires another date.

> The arranged visit takes place whenever the customer's connection to the electricity grid is involved. It may be brought about by the commencement of an agreement with EDP Comercial, a power failure at your consumption site, a meter reading, technical assistance to your meter or technical changes to your agreement;

> The arranged visits have a two-and-a-half-hour appointment interval and non-compliance with this time interval for the start of the visit gives the customer the right to remuneration;

> Last resort suppliers, suppliers and customers may request the cancellation or rescheduling of arranged visits provided that no later than 5 p.m. on the preceding business day.

> Upon communication of the need for technical assistance (e.g. due to a fault in the meter) the visit will take place within 4 hours (3 hours for priority customers). If the communication takes place between 12 midnight and 8 a.m., this period shall begin at 8 a.m.;

> The number of readings on all Normal Low Voltage (NLV) metering equipment, regardless of their accessibility, shall be less than or equal to 96 days from the previous reading;

> The readings made either directly by the distribution grid operator or the readings communicated to the distribution grid operator by customers shall be recorded.

Restoration after interruption for which customer is liable

> Power cuts are the responsibility of the customer when they derive from a payment failure or inability of the electricity distributor to make the reading; 

> Once the customer has rectified the situation, power shall be restored within the following timeframes: 12h for NLV customers; 8h for other customers; 4h if the customer pays the additional price as defined in the Trade Relations Regulation- RRC;

> Power resumption takes place on business days between 8 a.m. and 12 midnight for LV customers and every day for other customers between 8 a.m. and 12 midnight.

> Information requests by customers to E-REDES may be made by phone or in writing;

> Phone information requests must be answered within a maximum of three working days;

> Written requests for information may be answered within a maximum of 15 working days.

> Complaints must be answered within 15 working days

> If the time limits set are not met, the complainant shall be informed by means of an interim communication. Non-compliance with the content set out in the interim communication requires the payment of remuneration;

> In the event of an inadmissible answer, the complainant has the right to lodge a complaint with the Energy Services Regulator (ERSE).

Which customers are included under this classification?

a) Customers with visual impairment- total blindness or hypo-vision (reduced sight);

b) Customers with hearing impairment- total deafness or hypoacusia (hearing loss);

c) Customers with verbal communication limitations; 

d) Customers for whom survival or mobility depends on equipment powered by the mains;

e) Customers who co-habit with people under the conditions set out in the previous paragraph.

How do you register?

The customer must make an application through his supplier.

Without prejudice to established rights, these customers shall take precautionary measures appropriate to their situation, in particular as regards emergency power systems.

Which customers are included under this classification?

a) Hospitals, health centres or entities providing similar services;

b) The security forces and national security facilities;

c) Firefighters;

d) Civil defence;

e) Customers for whom survival or mobility depends on equipment operated by the mains power source and customers living with such people;

f) Equipment dedicated to maritime or air traffic safety and management;

g) Penitentiary facilities.

How do you register?

It is the duty of the distributor to identify these customers.

The distribution grid operator shall inform customers individually, directly or through their suppliers about any interruptions of supply for which notice is given.

Without prejudice to established rights, these customers shall take precautionary measures appropriate to their situation, in particular as regards emergency power systems.

Competencies 

● Buys wholesale energy from the electric sector supplier (CSE) and sells it at retail to electric vehicle users (UVE) who want to charge their batteries at one of the stations integrated in the electric mobility network. 

Activities 

● They contract with the electric vehicle user the tariff by which the electric energy will be supplied, receiving the amount corresponding to the electricity used in charging and the tariff due to the charging station operator; 

● Establishes with charging station operators the relationships necessary to ensure access to charging stations for drivers of these types of vehicles; 

● Receives information from the Electric Mobility Network Management Company (Mobi.E) on the volume of energy used in each charge; 

● It transfers to the charging station operator the tariff of its competence; 

● Transfers to the Electric Mobility Network Management Company (Mobi.E) the tariff of its competence; 

● It pays the value corresponding to the energy used in the chargings made by electric vehicle users and the tariffs for access to the distribution and transmission networks to the electric sector supplier. 

Competences

● Buys wholesale energy from the electricity sector supplier and selling retail to users of electric vehicles who wish to charge their batteries at one of the points forming part of the electric mobility network.

Activities

● Handles along with the electric vehicle user the rate at which electrical energy will be supplied for, receiving the amount corresponding to the electricity used in the charging and the tariff due to the recharging point operator; 

● Establishes the relations necessary with the charging point operators to ensure that drivers of these types of vehicle are able to access the charges;

● Receives information on the volume of energy used in a given charging from the Managing Company of the Electric Mobility Network (Mobi.E). 
● Transfers the relevant rate to the charging point operator;
● Transfers the relevant rate to Mobi.E;
● Pays the amount corresponding to the energy used in the charges made by the electric vehicle along with the distribution and transmission network access rates to the electricity sector supplier.

Competences

● Manages the operations of the electric mobility network, including both the energy and financial flows associated with the operations of the electric mobility network, and of the respective platform.

Activities

● Informs the supplier of the energy volume made available by an operator in a given charging;

● Receives information about the charges made at each of the charging points for electronic vehicles from the charging point operator;

● Evaluates network operations and decides on the possible relocation of electric vehicle charging points within the pilot network;

Please visit the Mobi.E. website for more information

Home

You can charge your car at the convenience of your home.

Others

There are many establishments, such as restaurants, hotels, and shopping centers, that offer the possibility of charging your electric vehicle.

Work

Take advantage of the time you spend working to charge your vehicle.

Public Way

You can also charge your vehicle at existing charging stations on public roads.

Electromagnetic fields exist wherever electricity is generated, transmitted, distributed, or used. Since electricity has become an integral part of our society, these fields are ubiquitous in our environment.

However, electromagnetic fields are also present naturally on the planet and in the natural physiology of the human body. For example, the planet's natural magnetic field — capable of moving a magnetized piece of iron — is more intense than most of the artificial fields to which human beings are subject on a daily basis.

EMF E-REDES installations for the most part generate extremely low frequency electromagnetic fields (ELF) - 50 Hertz (Hz). Other household electrical equipment also generate ELFs, e.g. dishwashers, irons, hair dryers, electric razors, vacuum cleaners, toasters, televisions, etc.

These ELFs are considered extremely low frequency because their frequencies (less than 300 Hz) are very low compared to those of most telecommunications equipment or the higher frequencies of infrared radiation, visible light, ultraviolet radiation, and X-rays. 

The effects of these electromagnetic fields on human health have been investigated for decades. In June 2007, the World Health Organization (WHO) published a detailed 470-page monograph showing the results of this research.

·       This monograph considers the association between exposure to extremely low frequency electromagnetic fields and any conditions to be inappropriate or unsupported by evidence.

However, there is limited evidence in respect of childhood leukemia. However, in this case there are methodological weaknesses that limit the conclusions of the studies carried out. As well as statistical weaknesses resulting from the combination of the low percentage of the population living in the vicinity of electrical installations and the very low incidence rate of this disease, it is very difficult to bring together a sufficient number of cases to allow for studies in which the conclusions are statistically significant.

For this reason, according to the International Agency for Research on Cancer (IARC), ELF is classified as “possibly carcinogenic to humans”, alongside such things as coffee, pickles, or gas engine exhaust fumes.

However, recent research seems to indicate the genesis of childhood leukemia is not associated with exposure to electromagnetic fields, but rather with a genetic predisposition, which, associated with a second mutation that is possibly induced by a common disease, may trigger the disease.

In 2004, Ordinance No 1421/2004 establishing the reference levels for exposure to electromagnetic fields was published in the government gazette (Diário da República), in line with the recommendations of the European Council and the International Commission on Non-Ionizing Radiation Protection (ICNIRP).

For the industrial frequency of 50 Hertz (Hz), which is used for the transmission, distribution, and use of electricity in Portugal, the basic limits established are as follows:

●      The current density in the human body cannot exceed 2 mA/m2 (milliampere per square meter), a value about 50 times lower than that for which there is a scientific record of physiological, reversible, and non-harmful effects.

●      This limit is guaranteed if the following reference values for electrical and magnetic fields are not exceeded:

➔    For electrical field E: 5 kV/m (kilovolt per meter)

For magnetic field B: 100 µT (microTesla

In recent years, we have developed knowledge of EMFs generated by the company's infrastructure, through monitoring our high and medium voltage transmission lines, substations, transformers and low voltage grids.

The results show that measured electromagnetic field values are significantly lower than the reference levels set out in current national legislation.

In the field of research, we support various studies on this subject, in partnership with Portuguese institutes of higher education, such as the University of Coimbra and the Higher Technical Institute.

We highlight the work produced by Professor Luís Pinto de Sá, of the Higher Technical Institute, on the Extremely Low Frequency Electromagnetic Fields, Public Health and High Voltage Lines, as well as the Guide to Mitigation of the 50 Hz Magnetic Field Emissions in EDP installations.

 Following the work that has already been carried out, we will continue to monitor further developments on this subject and develop knowledge of the EMFs generated at our installations via regular monitoring.

·       Excavating and drilling. Always check for any underground cables before drilling or excavating.

·       Cranes. The higher it rises, the greater the risk of touching an electric line. Respect safety distances and avoid accidents.

·       Trees. Chopping down trees can damage electrical lines. Always check the tree or cut branches will not hit anything as they fall.

·       Scaffolding. Keep a safe distance from any electrical lines when mounting or working on scaffolding.

The general recommendations for carrying out work in the vicinity of power lines are as follows:

●      Contact E-REDES beforehand to find out which line characteristics and distances to respect. If justified and possible, request the line be taken out of service during the most critical period of work.

●      If it is necessary to use mobile machinery in the vicinity of power lines, all concerned are obliged to have appropriate knowledge and training, as this work must be regarded as dangerous.

●      Designate an experienced person to closely monitor the movement of machinery and cargo to prevent them from approaching electrical lines in a dangerous manner.

There are some rules to be complied with to ensure safety:

●      Avoid storing materials near or below power lines;

●      If possible, establish pathways for machines that will help them avoid crossing power lines;

●      Place obstacles and warning signs at appropriate distances parallel to power lines;

●      Place height limiting beacons on each side of electrical line crossings;

●      Place warning signs at entrances to the site and at any points where the machinery most frequently moves below or in the vicinity of electrical lines.

●      Contact E-REDES beforehand to check for the location of buried electrical cables near worksites. It there are buried cables, please make yourself aware of the special measures to be taken;

●      Visibly identify and map the cable route, always in connection with E-REDES;

●      Designate a qualified person to monitor work carried out within 1.5 meters of the cables;

●      Use only hand tools (shovels or spades) when approaching buried electrical cables after detecting their signaling devices, always taking care not to damage them; The use of picks in these situations is not allowed.

●    A supervisor should ensure a minimum safety distance of 0.3 meters is maintained if the cables are visible and mechanical tools need to be used close to them.  

If there is any doubt as to the distances or location of buried electrical cables, the approach shall always be done manually, taking all necessary care not to damage the cable insulation.

Comply with E-REDES's recommendations regarding the distances to be maintained between power lines and any part of the crane or machinery:

- 3 meters for voltage lines up to 60 kV (Kilovolt);

- 5 meters for lines with a voltage exceeding 60 kV.

When possible, place end-of-course switches on moving parts, the movement of which may lead to the machine or load entering the danger area as set out. In the case of machinery that passes under the line with its arms lowered, unloaded and always under supervision, the following minimum distances may be acceptable.

- 1.5 meters for lines with a voltage of less than 60 kV;

- 3 meters for voltage lines between 60 kV and 220 kV;

In the case of machines that cross frequently, the maximum height should be marked.

All electrical lines should always be considered to be live unless an E-REDES representative has given a written declaration that the lines are carrying no current and that they are grounded.

 Irrespective of this declaration, where a line is not carrying a current, to ensure it is not live, the conductors should be grounded at a location close to the worksite.

Any company active in the electronic communications sector, authorised by the National Communications Authority - ANACOM.

All Low Voltage overhead systems except those established on bare cables.

Not always. The capacity of each pole is always dependent on the prior and specific evaluation of the network concerned. The network may be modified at the expense of the company which intends to use it. This work is contracted to companies duly accredited by E-REDES.

In addition to the cost for annual use, the cost of the service for analysing the feasibility of each application must be borne. Telecommunication operators should also bear the cost of the post-installation final inspection by certification companies qualified by E-REDES for this purpose.

Fibre optics may be rented by telecommunication operators and, in general, by all companies provided that their purpose is duly indicated.

The fibre optics network is installed in the National Electricity Distribution Network (High and Medium Voltage), mainly on overhead power lines.

The fibre optics which are subject to the right of use, have the technical characteristics set out in ITU-T recommendation G652 (.B or.D) or the equivalent categories of the standard IEC 60793-2-50 (categories B1.1 or B1.3).

In its descent from an overhead to an underground position, the cables are always dielectric, with optical distribution frame placed in E-REDES facilities. Any connection to the telecommunications company premises shall be carried out at that location by E-REDES 's technicians.

By registering you may:

• Take part in the procurement and sale of products and/or services by electronic means.
• Change or confirm your registration details at any time using a unique access key.
• Enter your documentation quickly via the Internet.
• There are more than 1000 product and service categories to best identify your activity and portfolio of products and services, all organised by business segments:

1. Construction Contracts and Services
2. Generation
3. Networks
4. Renewables
5. Corporate Services
6. Information and Communication Technologies

Registered companies benefit from:

• Visibility to all of the E-REDES structure.
• Participation in electronic procurement/sale of products and/or services.
• Share, in E-REDES's management systems, the registration information required for risk assessment and sustainability in the processes for selecting and procuring goods and services.
• Independence to change/confirm registration details permanently using a unique access key.
• Inclusion in a supply philosophy by category of product and services that best identify their activity and goods and services portfolio.

This registration process acts as a search tool, allowing you to select suppliers from a database.

The registration will be validated after submission, by the supplier, of all formalities related to the process. The supplier will be notified by email, being assigned the user number and respective access key.

The supplier has full responsibility for keeping the registration information updated and reliable to E-REDES.

This system is based on a four-tier registration:

I – Elementary

• General details
• Financial data

II – Basic

Elementary +​​​

• Financial data
• Contractual obligations (Taxation Authority, Social Security, etc.)

III – Advanced*

Basic +

• Compliance
• General Quality data
• General Environmental data
• General Prevention and safety data
• General Sustainability data

IV – 360°*

Advanced +

• Compliance
• Full Quality data
• Full Environmental data
• Full Prevention and safety data
• Full Sustainability data

*Suppliers will be invited to levels III and IV according to the criteria defined for the sustainability management of the E-REDES supply chain. All the administrative burdens involved are fully borne by E-REDES.

The Value Chain segment tends to value as critical issues such as energy tariffs and prices, the composition of the electricity bill, climate change (specifically the promotion of energy efficiency in consumption) or innovation (smart grids).

The Market segment considers critical issues such as financial sustainability (namely debt, macroeconomic context and E-REDES strategy) and regulation, fees and subsidies (regulatory framework).

The Democracy segment identifies as the most relevant issues climate change (promotion of energy efficiency in consumption, investment in renewable energy, and energy tariffs and prices (tariff deficit).

The Territorial and Social Environment segment places particular emphasis on issues such as public lighting, climate change (promotion of energy efficiency in consumption, investment in renewable energy), and energy tariffs and prices (electricity prices and the tariff deficit).

Refer to the high-voltage network and substations

1. Access the map;

2. Select the region where your installation will be located;

3. Choose the substation;

4. Identify the line or substation where you plan to make the connection;

5. Check the network characteristics, the maximum peaks and the load of the line or substation.

To formalize your HV grid connection request you should contact your manager or send an email to plrat@e-redes.pt. 

Average reference prices for a 60 kV high voltage grid connection

For more information, you may contact your E-REDES customer manager at plrat@e-redes.pt.

• Conclusion of the works;
• Payment of costs associated with connection to the grid;
• Licensing and authorization of entry into operation by the Directorate General of Energy and Geology;
• Signing of the operation protocol;
• Supply contract with the energy supplier.

For further clarifications or information, you can contact the E-REDES customer manager at plrat@e-redes.pt.  

Without prejudice to owners obtaining this information, or the technicians responsible on their behalf, from the E-REDES, the DGEG has made available directly through the SIRESP website the consultation of the maximum admissible powers and the input types of the electrical installations connected to the E-REDES through the option "NIP Consultation", available in the main menu of the SIRESP, after the due registration of the responsible technician".

In addition to the NIP, you will also need the CPE of the facility or facilities you want to obtain information. For more info about this topic you may consult  SRIESP.

We also inform that in the case of the remaining network operators, the DGEG does not yet make this service available.

Typically, electrical accidents with high voltage lines occur in the following situations:

- Work on terraces, roofs, or scaffolding, with the handling of tools or materials near power lines;

- Works with cranes or dump trucks, which approach or come into contact with conductors of power lines;

- Work with backhoes that cut or injure the insulation of underground power lines.

Contact us to find out the characteristics of the line and the distances to be respected and, if justified, the line can be put out of service for a while for a particular phase of the work.

The use of mobile machinery in the vicinity of electrical lines should be considered dangerous work that requires knowledge and training of the operator, as well as of all workers involved in the project.

An experienced person should be designated on the ground, with the task of keeping a close watch on the movements of the machine and the load, in order to prevent them from coming too close to live electrical conductors.

- Avoid storing materials near and under high-voltage power lines;

- If possible, set up machine routes to avoid crossing with power lines;

- Place obstacles and warning signs parallel to the line conductors at appropriate distances;

- Place height-limiting beacons on either side of an intersection with the power line;

- Install warning signs at the entrances to construction sites and at points where machinery moves most frequently under or near the power line.

You can ask us for information regarding their existence and, if so, what special measures should be taken.

The identification and marking of the cable route must be clearly visible by the company carrying out the work, in liaison with E-REDES.

If the work is carried out within 1.50m of an isolated electrical conduit, a qualified person from the company carrying out the work must accompany the work.

The approach to the canalization should be done with hand tools (shovel or hoe), taking care not to injure the canalization. It is not allowed to use a pickaxe when approaching the canalization.

If mechanical tools are used:

- If the pipe is visible, a watchman must ensure that the machine does not approach within 0.30m of the pipe;

- If the pipe is not visible, the estimated minimum distance shall be 50cm and vigilance shall remain reinforced.

If there is any doubt about distances or signaling the presence of the canalization, the approach will always be made manually, with the necessary care not to injure the cable insulation.

It is crucial to respect the safety distances recommended by E-REDES, to be maintained between the conductors of the line and any crane component or load:

- For voltage lines up to 60 kV - 3m;

- For voltage lines above 60 kV - 5m.

Whenever possible, place limit switches on moving parts whose movement could cause the machine or load to enter the forbidden zone delimited by the previously mentioned distances. Machines in transit with the boom down and without load, and under the supervision of a foreman, for a passage can be accepted:

- 1.5m for voltage lines under 60 kV (medium voltage);

- 3m for voltage lines between 60 kV and 220 kV;

- 5m for voltage lines above 220 kV.

In the case of frequent crossings, the maximum height should be preventively marked.

Any conductor of an electrical line should be considered in service unless there is a written indication from an E-REDES representative confirming that the conductors are free of voltage and have been grounded.

Regardless of this indication, whenever the line is out of voltage, to be considered as such, at the worksite the conductors must be grounded.

By law, protection strips should be maintained for overhead lines, and trees should not be closer than 3m from the conductors. Owners should promote a periodic and preventive cleaning of their plantations, thus ensuring that none of them harm the normal operation of the electricity distribution lines. For strict safety reasons, the electricity distribution network operator may promote the necessary measures to restore the appropriate conditions.

When responding to a request for intervention, E-REDES analyses the situation described and the risk involved and agrees with the owner the most appropriate way prune or cut down the tree(s) whose branches may fall less than 3m from the line conductors. It can also be agreed that the owner will be provided with the necessary means for pruning or cutting the tree(s) that may involve electrical risk and/or jeopardize the normal operation of the line.

Do not plant or maintain trees or bushes that may be less than 3m from the conductors of a high or medium voltage power line. If this distance is not maintained, the tree or shrub will come too close to the conductors, thus endangering the normal operation of the line and the safety of people and property. In addition, the tree or shrub will have to be pruned or cut back appropriately, thus affecting its natural shape.

You must contact E-REDES, Energia SA, through the 808 100 100 or 218 100 100 (8h-22h | Business days | Call cost defined by your tariff conditions) or from the address Rua Camilo Castelo Branco 43, 1050-044 Lisbon.

Contact E-REDES immediately on 808 100 100 or 218 100 100 (8h-22h | Weekdays | Cost of the call defined by the conditions of your tariff) and describe the situation. E-REDES will, as soon as possible, analyze the situation and, if necessary, ensure the most appropriate intervention.

- Investment in self-consumption, namely with the installation of photovoltaic solar energy;

- Promotion of building automation and integrated management of production, storage, and charging of electric vehicles;

- Transition to more efficient air conditioning and lighting in technical installations;

- Campaigns to promote energy efficiency.

- The EDP Group's goal is to achieve a 100% electric fleet for light vehicles by 2030;

- Creation of a charging network in our buildings;

- Promoting the development of intelligent charging solutions;

- Promotion of efficient driving campaigns.

- Development of efficient public lighting and Telemanagement solutions;

- Selection of network equipment with lower levels of losses and the inclusion of the adoption of Ecodesign Directive criteria (Directive 2009/125/EC of the European Parliament and of the Council of 21 October 2009).

- The energy certificate for buildings is mandatory and must be taken into account when buying or renting a new home;

- The certificate is made per fraction of the building. It contains the identification of performance indicators and energy class - on a scale from most efficient (green, A+) to least efficient (red, F). It presents improvement measures (with costs and benefits) and recommendations, indicators and construction solutions, and the thermal behavior, heat losses, and gains.

Whenever you have to buy new equipment for your home, pay attention to the energy tag. It allows you to identify the equipment that consumes the least amount of energy. What's on the energy tag:

- Supplier name or brand name and model identification;

- Energy class marked by colored arrows that distinguish the most efficient products (dark green, A+++) from the least efficient (red, D);

- Annual energy consumption in kWh and pitograms with the characteristics and performance of each product category.

- Change from incandescent lamps to LED. This will allow for energy efficiency gains of 85%; - When replacing your lamps, keep the light color for the same feeling of comfort and opt for the same shape and bulb to have the same aesthetics; - If possible, install motion sensors.

- Set the air conditioning temperature between 24o and 26oC in summer and 18o and 20oC in winter;

- Insulate the doors and windows of your home;

- Opt for air conditioning equipment of a higher efficiency class (up to A+++) and install, if possible, temperature sensors and air conditioning management units.

- Choose appliances with high energy ratings (up to A+++); - Use convection ovens, minimizing cooking times and energy consumption; - Use dishwashers and washing machines with the maximum load indicated by the manufacturer for each program, without overloading; - Set the refrigerator compartment to +5oC and the freezer to -18oC; - Choose an induction hob, faster and more efficient; - Select the washing program according to the type of dishes/clothes and dirt.

- Choose computer equipment with Energy Star symbols;

- Prefer LED or LCD monitors, with high energy efficiency;

- Use switched or command-controlled outlets or smart outlets.

- Choose water heaters with high energy ratings (up to A+++);
- Prefer electric water heaters with a thermostat or time control.

- Unplug transformers and chargers, whenever they are not needed;
- Unplug equipment that is not needed;
- Choose the most appropriate tariff for the type of use, in order to reduce the consumption of electricity;
- Also consider which power to hire and the time to use.

- Whenever possible, maximize the use of daylighting;

- Choose lamps that have a luminous flux (lumens) equal to the lamps to be replaced. This parameter can be found on the packaging;

- The type of bulb to be chosen must be the same as the bulb to be replaced (see package). The shape of the lamp (focus, globe, classic, tubular) should also be the same to ensure that the lighting effects are maintained;

- Choose a lamp with a color temperature close to the color temperature of the lamp to be replaced (see package). The color temperature is expressed in ̊K (Kelvin Grade). The higher the number of ̊K, the colder the color of light;

- Lamps with high start-up times may not guarantee minimum illumination levels in spot use locations (see package);

- Do not use CFL lamps in locations that have a high number of cycles (on / off), as the life of this type of lamp is affected by the number of cycles. Most of these lamps are also not suitable for high humidity places such as bathrooms and outdoors;

- Use presence detectors and time switches;

- Remove ballasts from unused lamps.

- Choose the equipment taking into account your usage needs (heating, cooling, or both) and the areas to be air-conditioned, in order to ensure a good level of comfort at a low energy cost;

- Opt for air conditioning, in case of intensive use. Always choose an A++ class air conditioning equipment instead of a traditional air conditioner. This way you can achieve energy savings of about 80%;

- Buy equipment with better efficiency levels. The energy label has two classifications: for cooling and for heating, on a scale of D (low efficiency) to A+++ (high efficiency);

- The choice of power of the equipment to be installed should be appropriate to the size of the area to be air-conditioned;

- Clean the filters of the air conditioner and the outdoor unit regularly;

- Keep the caulking of doors and windows in good condition.

- Buy the equipment - water heaters, water heaters, heat pumps, or solar panels - taking into account its use, the available space, and the level of energy efficiency;

- Install the equipment as close as possible to the hot water usage points;

- Give priority to thermostatic equipment that allows you to control the temperature of the outgoing water;

- Opt, if possible, for solar thermal: thermosiphon, a cheaper system, but more susceptible to bad weather; or forced circulation, a more expensive system, but more efficient and resistant;

- Install thermal insulation in the hot water passage pipes, to reduce thermal losses and energy waste;

- Use time switches in electric water heaters, programmed to turn on the equipment before it is used and turn it off before the end of its use and, if possible, program the switch to turn off the equipment during peak hours;

- Reduce the water temperature and the water flow in taps; Perform regular maintenance of equipment, checking for leaks in the plumbing.

- Consider replacing equipment that is more than 10 years old with new, more efficient equipment. For household refrigeration equipment, choosing A+, A++ or A++ energy class equipment can lead to energy savings of 20%, 40%, or 60%;

- Choose equipment that does not have glass in its construction for areas that do not have public access;

- Choose equipment that allows the installation of the condenser outside the building;

- Consider the purchase of modular cooling chambers;

- Replace and clean the insulation rubbers;

- Clean the ice accumulated on the walls of the chambers;

- Use slats on cold room doors;

- Maintain good ventilation of the condensers;

- Don't forget to always adapt the stored capacity to the equipment and keep them organized: an upper area for ready-made products, middle area for meats and fish, lower area for vegetables and legumes;

- Let the food cool down before putting it into cold storage;

- Defrost foods in the refrigerator;

- Adjust the operating temperatures to your use.

 - Whenever the equipment allows it, opt for preheated water supply;

- Perform the annual maintenance of the equipment;

- Clean the filters and water diffusers daily;

- Always use the machines at full load;

- Make a pre-wash with spray gun or jet of reduced flow;

- Adjust the washing program to the usage, opting for the economic ones;

- Turn off the equipment when not used for long periods;

- Adjust the machine according to the hardness of the water.

- Choose the induction hobs, they are more efficient. Still, consider the characteristics of gas or glass-ceramic plates;

- Choose the equipment with the help of a professional;

- Carry out periodic maintenance of the equipment;

- Clean oven and stove gaskets regularly;

- Keep oven walls clean, including microwave ovens;

- Opt for steam cooking equipment;

- Defrost food before cooking;

- Opt for ceramic or glass containers and adjusted to the size of the plates;

- Avoid opening the oven and use the maximum capacity;

- If you cook for more than an hour, do not use preheating.

In-car elevators, frequently clean and lubricate all components and check the tension of the belts. Poor lubrication affects the operation of the motor, causing it to strain, reducing its life span, and increasing energy consumption.

 - Choose ENERGY STAR® labeled equipment, as it is more efficient;

- Choose LED or LCD monitors. LEDs have a better picture, longer life span, and about 70% lower power consumption than CRTs;

- Do regular maintenance when it comes to software and hardware;

- Put computers on standby when the period of non-use is short, such as at lunchtime;

- Turn off computers when the period of non-use is long, such as over the weekend;

- Turn off equipment when not in use.

- Make regular maintenance of the equipment and pay special attention to coffee filters that, when they are clogged, hinder the circulation of water, thus causing greater wear of the machine;

- Turn off the coffee machine whenever it is not to be used for periods longer than two hours, which allows significant savings.

- Reduce the hot water flow;

- Reduce washing times;

- Maximize hand drying of hair, before using the dryer;

- Turn off wax heating equipment whenever it is not needed.

- Turn off standby equipment;

- Unplug transformers and chargers, whenever they are not needed;

- Unplug equipment that is not needed;

- Sensitize the users of the space to save energy;

- Choose the most appropriate tariff for the type of use, in order to reduce the consumption of electricity;

- Also consider which power to hire and the time schedule to use.

- In the control of air conditioning, air treatment, thermal power plants, and boilers;

- In lighting control, according to the schedule and natural lighting;

- In the monitoring of energy consumption and optimized management;

- For intrusion warnings, protections, alarms (CO, CO2, gas, temperature);

- In the detection of presences in divisions of the building;

- In real-time monitoring.

By choosing to purchase measuring equipment - which integrates the meter, communication modem, activated GSM card, power transformers and voltage transformers when necessary - the costs associated with the purchase of these components, as well as the costs of installation, operation, are responsibility, as well as interventions in the equipment or need for replacement. On the other hand, if you choose to purchase the equipment, you should contact E-REDES after completing the installation so that it is possible to schedule a visit of the technical team with the purpose of carrying out a communication test, validation of the operation and sealing of the equipment.

There will be installed a single equipment that will record both the energy consumed as a customer and the energy injected as a producer. The cost of purchasing this equipment is your responsibility.

The costs associated with its installation, operation and future interventions, including possible replacement, will be from E-REDES.

When you opt for the bidirectional equipment acquisition, a cost will be charged on the electricity supply invoice presented to you by your marketer.

Whatever your choice, the producer is responsible for purchasing the total energy counting equipment as well as the associated components.

The costs associated with the purchase of the metering equipment - which includes the meter, modem, GSM communications card with PIN disabled - are the responsibility of the owner of the Production Unit for Self-consumption.

The production activity in cogeneration is free and may be exercised by natural or legal persons, public or private, without prejudice to the prior control for the installation and operation of the respective installation. The titles of the prior check vary according to the size of the cogeneration plant, in the following terms: a) Record of the installation of the cogeneration and corresponding operating certificate, in the case of micro-cogeneration, regardless of the applicable remuneration regime; b) Prior notification with a term and corresponding certificate of operation, in the case of small cogeneration not included in the special remuneration regime; c) Production license and corresponding operating license, in all other cases.

The production license or prior communication grants the right to establish the electroproducer center. If the installation is connected to the national distribution network, you must ask E-REDES for the technical connection conditions.

This request must contain:

• Identification of the promoter (name, NIF or access code to the permanent certificate, address)
• Telephone contacts and email of the promoter's representative
• Geographic coordinates of the point of attachment (coordinates PT-TM06 / ETRS89 or Hayford-Gauss (Datum 73))
• Connection point location plan
• Plant of implantation (geographical limits)
• Production license, point of receipt or prior communication.

The request should be sent to the contacts available on our website or to dcm_pe@e-redes.pt.

The holder of the production license or of the act of admission of the prior notice may only start the industrial exploitation of the electroproducer center after obtaining the operating license or the certificate of exploitation.

Electricity generation under ordinary regime is the activity of energy production that is not covered by a special legal regime.

These include the electroproductive centers with contracts of maintenance of contractual equilibrium, contracts of purchase of energy or that benefit of incentives to the guarantee of power.

The figure of ordinary regime producer was established by Decree-Law no. 29/2006, of February 15, which establishes the bases of organization and operation of the national electric system, as well as the general bases applicable to the exercise of activities production, transportation, distribution and sale of electricity and the organization of electricity markets.

These production facilities are, as a rule, linked to the national transport network and include the so-called conventional production: thermal power plants and large hydro (> 50 MVA).

Electricity producers in ordinary regime can sell the electricity produced through the following modalities of commercial relationship:

a) Conclusion of bilateral contracts with final customers, with electricity merchants and, if applicable, with the entity responsible for the management of energy acquisition contracts;

b) Participation in organized markets.

Ordinary regime electricity producers may also provide system services, by entering into contracts with the system operator, or by participating in organized markets for this purpose.

The exercise of ordinary electricity production activity is free, subject to obtaining a production license, to be assigned by the licensing entity, at the request of the interested party.

Among the general criteria of the production license allocation decision is the existence of conditions of connection to the public network adequate for the management of its capacity to receive electricity. Information on the existence of reception capacity and the conditions for connection to the network should have been issued less than eight months previously by the network operator to which the applicant intends to connect.

The Directorate-General for Energy and Geology shall exercise the licensing authority's powers to instruct and conduct the procedures for granting, amending, transmitting and terminating the licenses and authorizations envisaged and submitting them to the decision of the member of the government responsible for energy.

The holder of the production license may only start the industrial exploitation of each of the generating groups that make up the electroproducer center after obtaining the respective operating license to be issued by the licensing entity following the inspection.

The operating license defines the conditions to which industrial exploitation is subject and, once granted, will become part of the conditions of the production license of the electroproducing center to which it refers.

Production under special regime is considered to be production activity subject to special legal regimes, such as the production of electricity through cogeneration and endogenous, renewable and non-renewable resources, microproduction, mini-generation and production without power injection in the network , as well as the production of electricity through endogenous, renewable and non-renewable resources.

The following producers are currently considered:

• Hydroelectric plants up to 10 MVA of installed capacity;

• Producers whose sources of energy are renewable, industrial or urban waste;

• Cogeneration producers (heat and electricity);

• Micro-cogeneration;

• Small cogeneration;

• Miniprodutores (revoked, applicable in medium and low tension connected);

• Microproducers (revoked, applicable in low voltage connected);

• Small production unit (applicable in medium and low voltage);

• Production unit for self-consumption (applicable in high, medium and low voltage).

The activity of production of electricity under special regime can be exercised on one of the following remuneration schemes:

• The general scheme: electricity produced is sold under ordinary regime production on organized markets or through the conclusion of bilateral contracts with final customers or with electricity traders, including with the market facilitator or any marketer who aggregates the production;
• The guaranteed compensation scheme: electricity produced is delivered to the last resort supplier, against payment of the remuneration attributed to the electroproducer center.

Special regime electricity producers may also provide system services by entering into contracts with the system operator or by participating in organized markets under the terms provided for by law.

You can do it with me through the Readings menu, through our APP, at 800 507 507 (24h/day, free call), through our website, or through your supplier. The best date to do it is recommended by your supplier on your electricity bill. If you have difficulty submitting your reading, contact our hotline 808 100 100 or 218 100 100 (8h-22h, working days, call cost defined by your tariff conditions)

1.     Online form for submitting readings, on this page

2.     E-REDES APP (available for Android and IOS)

3.     E-REDES Readings Line 800 507 507 (every day, free call)

If the meter is not accessible to the reader, access must be given. If you do not do so, after a prolonged period without readings, we will contact you and schedule a visit to carry out an extraordinary reading, at a cost of 7,15 euros (+ VAT).

If the difficulty in accessing the meter persists, we may proceed with the interruption of the electricity supply, as provided for in the regulations.

If your meter does not report readings automatically, our staff will make meter readings on a quarterly basis.

You can report the reading using one of the following methods:

Digital Customer Service (Balcão Digital), available on our website.

E-REDES APP (available for Android and IOS).

Our toll-free number for readings (800 507 507, 24h/day).

Through your electricity supplier.

Readings in normal routing, carried out by readers at the service of E-REDES on a quarterly basis, are free of charge for the Customer. 

However, if it is not possible to access the meter for an extended period, E-REDES may carry out an extraordinary reading at a cost to the customer, as defined by the Energy Services Regulator. 

This cost is currently 7.15 euros (+ VAT), as defined in the Commercial Relations Regulation (RRC), and will be included in the electricity bill issued by your supplier. 

Yes, in accordance with current legislation, your electricity supply can be cut off upon submission of prior notice, if access to your electricity meter is prevented and/or no readings are reported by the Customer.

In this situation, you must provide us with a reading by the date indicated in the communication you received.

If we still do not receive a reading, we will come to your premises on the date and time indicated in the communication you received. During this visit, it is essential that you or your representative be present to facilitate access to the meter.

You can change this date via the “Contact Us / Technical Visits / I want to schedule/reschedule a technical visit” section on our website or via our Customer Support line – 218 100 100 (8 a.m. – 8 p.m., weekdays, national landline call charge) within a maximum of 10 days from the date of this communication.

If we are unable to obtain any meter reading within 30 days of the date of sending the communication received, the power supply will be interrupted.

In order for the supply to be resumed, a reading must be obtained and you will have to pay the disconnection and reconnection costs which may vary between 24.24 and 116.32 euros (+ VAT), depending on the means used for the interruption, which will be included in your supplier's electricity bill.

If your electricity meter is malfunctioning, you can inform us through the “Contact us / Electricity Meters / My electricity meter is not working properly” section. 

The meters are the property of E-REDES, so it is your responsibility to decide whether to replace them. In cases where there is no direct access to the meter, the customer must always provide access.

Yes, we can. E-REDES is responsible for managing electricity meters and replacing them. If your meter is not accessible, we must be given access.
If you do not do so, after an extended period without readings, we will contact you and schedule a visit for an extraordinary reading, amounting to €7.15 (+ VAT).
Click on the Chatbot available at the bottom right of our web page, by selecting the "Meter / Meter Replacement" option and find out when your meter is due to be installed.

The most recent validated reading will be taken.

Yes. You can do this through the “Contact Us / Readings and Consumption / I want to schedule a visit to collect readings” section.However, the extraordinary reading has an associated cost of 7.15 euros (+ VAT).

If our readings are not in accordance with what is displayed on your meter you can inform us of this situation through the "Contact us / Readings and Consumption / I do not agree with my readings” section.To check your latest readings go to the Digital Customer Service (Balcão Digital) on our website.

1. Make your request for connection to the mains

2. Want to know how much it costs? Simulate the connection budget of your installation to the mains.

3. You have already received the budget and accept the conditions and costs. Learn how to make the payment.

4. What are the deadlines for completing the work?

5. Ensure that you have your installation certified by the Directorate-General for Energy and geology

6. Last step! Make your electricity supply contract with an energy trader.

A request for a grid connection generally follows the steps mentioned below. You can check each step in detail here, as well as the documentation required to make the request.
 
You can submit your grid connection request through the Digital Customer Service.
Alternatively, you can do so at an E-REDES Store

Request > Documentation Analysis > Opening of a customer file > Charging of Upfront Fees > Acceptance and Payment of Upfront Fees > Quote Estimate > Acceptance and Payment of Costs > Execution > Conclusion

The Supply Point Code (CPE) is a unique key that identifies the installation and is sent to the Customer after the electrical supply connection request is concluded.
If you only wish to sign up for a new contract, you can request this code through the area "Contact us / My installation data / I wish to sign up for a new contract and need to know my CPE" on our website or by calling our Consumer Helpline - 218 100 100 (8 AM – 10 PM, working days, national landline call costs).

When you make a power connection request, you must support the initial process charges so that it advances:

INITIAL CHARGES FOR THE POWER CONNECTION PROCESS

Cost of connection Services

These services may include:

the   Travel to the site to assess the tracing, connection point and power reception;

the   Studies for the elaboration of bonding conditions;

the   Preparation of budget network connection;

the   Monitoring, supervision and reception of the work.

These costs are fixed by the energy services regulatory body and updated annually. They do not include the cost of drawing up the electricity project, which is the responsibility of those who request the connection when necessary.

Co-participation in power network

These costs are fixed by the energy services regulatory entity, updated annually, and depend solely on the requested power.

You can simulate the cost of the network connection budget via this link or refer to the links Manual 

After this payment you will receive your budget within 15 working days.

POWER CONNECTION BUDGET

The budget of E-REDES will present the conditions of connection, the deadlines for execution, the information on the dimensions and technical characteristics of the connection and characterization of the materials to be used.

In this budget you will be aware of the possible connection options and the costs to support:

       Costs with exclusive-use power network elements

They relate to costs incurred only with the connection of the premise concerned. 

These costs will be borne by the requester up to the length of 30 meters of cable.

It is the responsibility of those who request the power connection for the execution of the network elements of exclusive use, using technicians or companies with competences for this purpose.

       Costs with shared-use power network elements, if applicable 

This type of cost occurs when there is the connection of one or more facilities and is calculated according to the requested power, distance and connection typology (aerial or underground).

These prices are defined by the Energy Services regulatory body and updated annually.

       Other charges, if applicable:

the   Licensing fees for connection elements to be built;

the   Values arising from the issuance of opinions, licenses or guarantees that are necessary for the same purpose;

the   Compensation of land owners traversed by the lines;

the   Fees for permits for road crossings, railroad.

These charges may not be part of the initial budget and be billed later, before the end of the work. 

Note: We advise that the budget initially presented by E-REDES may be altered in particular in cases where the originally planned network layout has to be revised by facts not attributable to E-REDES. 

 For new grid connections and increased power output in Low Voltage or Medium Voltage, after upfront fees have been paid, using your online banking reference number shown in the communication sent to the Customer, E-REDES must send the Customer a quote estimate for the connection within a maximum of 15 working days.

During this phase, if situations arise for which the Customer or a third party is responsible that prevent the grid connection request from being processed, the request will be placed on hold and a communication will be sent with the reasons thereof.

The period during which the grid connection request is pending shall not be taken into account regarding the deadline.

The deadlines for the work execution and general conditions for the power connection will be indicated in the budget sent to you, depending on the type of power connection to the network.

Whenever Customers are responsible for a project, they must turn to a third party (contractor) authorised to carry out work on the E-REDES distribution grid. See the list of authorised entities here.
Whenever only elements for exclusive use should be built, the Customer must respond for their implementation. The above-mentioned third parties must carry out this work.

If the application for connection to the network has an execution time of more than 20 days and the acceptance of the budget has occurred less than 5 days, it is possible.

In all other cases, there is no such possibility.

- The completion of the network connection works;

- Payment of the costs associated with the application for connection;

- The certification of the installation by the Directorate-General for Energy and Geology (DGEG), under the conditions of the Dec. Law 96/2017;

- The electric power supply contract with an energy trader.

Make your request using the form "Talk to Us / Network and Pole Divertions". Alternatively, you can contact us through 808 100 100 (8h-22h, weekdays, local call cost) or go to one of our service points.

Contacte o seu gestor ou submeta o pedido de condições de ligação à rede de média tensão aqui, acompanhado da informação complementar solicitada no formulário.

This type of connection to the grid serves to supply power to installations of a temporary nature and is typically intended for installations for repairs, works, equipment testing, construction, and building sites and only applies to Low Voltage (LV) connections.

The obligation of E-REDES to connect temporary installations is subject to the availability of the distribution network and compliance with the laws and regulations in force, and may not harm the normal operation of the network or pose a danger to people and property.

Após receber a carta de reposta ao pedido de condições técnicas de ligação à rede, poderá submeter o seu pedido de ligação no Balcão Digital. Depois de validado o pedido de ligação, ser-lhe-á enviada um orçamento com os encargos iniciais referentes aos serviços de ligação, no prazo de 15 dias. Caso aceite os encargos iniciais, terá 30 dias úteis para efetuar o pagamento.

Se aceitar o valor dos encargos iniciais e fizer o pagamento irá receber uma informação com os seguintes elementos:

• Orçamento da obra.
• Prazos de validade de condições e pagamento.
• Prazos e opções de execução.
• Informações sobre as dimensões e caraterísticas técnicas da ligação.
• Encargos respeitantes a elementos de ligação para uso partilhado.

The electric power supply starts after:

- execution of the grid connection;

- settlement of the grid connection charges;

- delivery of the work at the requester's expense, if applicable;

- installation of measuring equipment;

- authorization of the owners of the land crossed by the line;

- transfer to E-REDES of the plot of land where the switching station is located, if applicable;

- licensing, inspection, and authorization for the entry into operation by the General Directorate for Energy and Geology (DGEG) of: o the applicant's installation; o grid connection elements.

- celebration of the exploration protocol;

- inspection of the interconnection protections, should they exist;

- electric energy supply contract with the supplier.

• Taxpayer Card (NIF or NIPC) and citizen card or Passport;
• Building permit issued by the City Hall; 
• Electrotechnical sheet with the requested power to the grid, signed by the responsible technician;
• Geographical coordinates of the energy reception point or location plan at the appropriate scale;
• Declaration of conformity of execution or term of responsibility for the execution of electrical installations, under the terms of DL 96/2017, regardless of the value of the requested power.

The Term of Responsibility to be used for the purpose of carrying out the work is defined in Order 28/2018 of the D.G.E.G (Directorate General of Energy and Geology) of May 15.

If the requested power is higher than 41.4kVA, it will also be necessary:

• Term of responsibility for the operation under the terms of paragraph f) of point 1 of Article 15 of Decree Law 96/2017;
• Prior request for technical conditions for grid connection, which must be requested from the Network and Customers Area of the respective E-REDES, according to information available at www.e-redes.pt, in the professional area, type C installations.

The assembly and disassembly of the temporary connection branch to the network is the responsibility of the applicant, through a contractor qualified for this purpose.

The connections of a provisional installation to the network pay only the connection services

Após aceitação das condições de ligação e pagamento dos encargos descritos no orçamento, é executada a ligação à rede pela E-REDES ou pelo próprio requisitante, de acordo com a opção escolhida por si.

The power supply shall start after:
•    grid connection implementation;
•    settlement of grid connection cost;
•    delivery of the work for which the applicant is responsible, where applicable;
•    installation of metering equipment;
•    authorisation from the land owners crossed by the power line;
•    transfer to E-REDES of the plot of land where the switching station is located, where applicable;
•    licensing, surveying and authorisation of the coming onstream by the Directorate-General for Energy and Geology (DGEG) of:
         o the premise of the applicant;
         o the grid connection infrastructure.
•    the signing of an operating protocol;
•    inspection of the interconnection protections, if any;
•     electricity supply contract with a supplier.

The request for connection to the high voltage network must be submitted to E-REDES with the following elements:

1. HV Conditions Request Form duly completed, dated and signed;
2. Permanent Land Certificate for the property;
3. Declaration of authorisation to third parties completed, dated and signed by the owner of the land;
4. Plan of the land, delimiting it and showing the location of the private substation, the infrastructure to be built and public access;
5. Single line diagram and interlocking diagram of the private substation;
6. Drawing of the private substation, with the respective equipment (plan and elevations).

The construction of the connection elements to the high voltage network is agreed upon between you and E-REDES. In the case of works whose construction takes place in E-REDES facilities, such as the placement of panels in substations, these cannot be carried out by third parties. 

Connection to the grid is made through overhead lines or underground cables, and it will be mandatory to have a high-voltage switching point near your substation.

The land destined for the switching station must have direct access from the public road and the surface use right will always belong to E-REDES if it is not its property.

The auxiliary services of the high-voltage switching station, for its remote control, must have a supply from the public distribution network in medium voltage.
 

The supply of high-voltage electricity begins after:

1. public service and private electrical infrastructures executed, only considered with:
   a. sending the handover note for public service infrastructures built by third parties duly dated and signed (recognised signatures)
   b. transfer to E-REDES of the plot of land on which the HV disconnector is located (where applicable)
   c. inspection report on the interconnection protection system issued by a certified company and approved by E-REDES
   d. sending a bank guarantee for 10 per cent of the infrastructure built and handed over to E-REDES for operation.

2.    Charges Due to Third Parties (EDT), paid

3.    Operating licence issued by the DGEG for public service infrastructures

4.    Operating licence or provisional operating authorisation issued by the DGEG for private installations

5.    Metering system equipment installed (including meter and any load resistors)

6.    Audit report on the metering system carried out by LABELEC with no non-conformities

7.    HV Operating Protocol signed with E-REDES

8.    Work Order (WO) for connection to the network (normal or urgent) requested by the Supplier (requires contract signed with Supplier)

The personal data obtained will be processed by E-REDES confidentially and used exclusively to ensure compliance with legal obligations and the legitimate interests of E-REDES, with due regard for the fundamental rights and freedoms of the holder of the personal data, processed only for the period strictly necessary to fulfil the following processing purposes and retention periods:

1.     Network planning and construction;

During the useful life of the asset in operation

2.    Access to networks;
3.    Reading and making data available;
4.    Registration of the delivery point;

Up to 10 years or, in some cases, for the entire existence of the CPE and RPE;

5.    Connections to the networks;
6.    Operation and exploitation of the networks, except for the recording of calls with dispatch centers;
7.     Legal and administrative;
8.    Audits;

Up to 20 years; 

9.    Invoicing and debt management;
10.  Consumption anomalies;
11.   Reporting to the regulator;

Up to 10 years;

12.    Change of supplier;
13.    Operational efficiency and continuous improvement;
14.    Customer service, for managing requests for information or handling complaints;
15.    Providing informative communications to customers related to the supply of electricity, namely works, incidents on the network, breakdowns, among others;                                         16.    Interventions at the point of consumption;
17.    Call recording with dispatch centers;

Up to 5 years.

The data identified on the forms provided by E-REDES with an asterisk (*) must be filled in to fulfil the contractual or legally established purpose.

As such, if they are not provided, E-REDES will not be able to fulfil the data subject's request.

Under the terms of the applicable legislation, the data subject is guaranteed the right to access, rectify and update their personal data, as well as the right to object to processing, portability and deletion, provided that the exercise of these rights is not incompatible with the fulfilment of the stated purposes and with the legal obligations to maintain and keep the data.

It should be noted that certain personal data cannot be deleted when its processing is essential for compliance with legal obligations to which E-REDES is bound.

In order to exercise these rights, the data subject must submit a written request to E-REDES, using the official contact details published on the E-REDES website, or go to any E-REDES shop.

In any case, if the data subject considers that E-REDES has not ensured their rights under the terms of the applicable data protection legislation, they may lodge a complaint with the National Data Protection Commission (CNPD), as the Supervisory Authority, using the contacts provided by this organisation for this purpose.

E-REDES may transmit the data it processes to subcontracted entities only for the purposes described, for the period strictly necessary to fulfil those purposes, subjecting the entities with which it contracts to the obligations of secrecy, confidentiality and security in processing, which arise from this information, making sure that all its employees, service providers and suppliers are aware that they are obliged to scrupulously comply with such obligations.

The provision of personal data to third parties, other than those covered in the previous point, is dependent on obtaining the prior consent of the data subject, in a free, specific, informed, unequivocal, express and revocable manner, and will be processed under the strict terms provided for in the applicable legislation and regulations, or when the transmission is made in the context of compliance with a legal obligation, a decision by the authorities, a court order, to protect the vital interests of the data subjects or any other legitimate purpose provided for by law.

E-REDES undertakes to use its best endeavours to implement the appropriate technical and organisational measures to protect the personal data of the respective owners against unauthorised access. To this end, it uses security systems, rules and other procedures to prevent accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access.

Despite E-REDES' efforts to protect your personal data, in cases where personal data is collected via an open network - the Internet - it may circulate on the network without security conditions, running the risk of being seen and used by unauthorised third parties.

E-REDES does not make automated decisions based on the processing of your personal data.

For any questions regarding the General Data Protection Regulation, you may contact the Data Protection Officer using the form.

Home: charge your car in the comfort of your home.

Work: take advantage of the time you spend working to charge your vehicle.

Public highway: you can also charge your vehicle at the charging points on the public highway.

Others: there are many establishments such as restaurants, hotels and shopping centres that offer the possibility of charging your electric vehicle.

Home/Work/Others (Residential condominiums, car parks, private spaces)

For charging to a conventional outlet, a cable supplied by the electric vehicle manufacturer is normally used. Normally, the power for this type of charging is 2.3kW. This means that it takes about six hours to load 100 kilometres of autonomy.
In the case of wallboxes - a household charging point -, the cable can be supplied by the electric vehicle manufacturer or be integrated into the wallbox. The power for this type of charging can vary between 3.7kW and 22kW. In these household charging points it takes between 45 minutes and four hours to make a charge equivalent to 100 kilometres of autonomy.

» Sockets:

Schuko (installation)

Mennekes (wallbox/EV)

Public highway

There are two types of charging points: normal and fast.

Usually, normal charging points provide Mennekes sockets and power for charging between 3.7kW and 22kW. In these, alternating current is used and this takes between 45 minutes and four hours to carry out a charge equivalent to 100 kilometres of autonomy.
In the case of quick charging points, characterized by charging capacities higher than 22 kW, the charging can be carried out using alternating or direct current. In this case, CHAdeMO or CCS type sockets are used which always have an integrated charging cable. Depending on the type of battery and electric vehicle, a charge equivalent to 100 kilometres of autonomy takes about 20 minutes to complete.

» Sockets:

CHAdeMO

CCS (COMBO)

The electricity supply starts after:

• execution of the connection to the network;

• settlement of network connection charges;

• delivery of the work for which the applicant is responsible, where applicable;

• installation of metering equipment;
• authorisation from the land owners crossed by the power line;

• transfer to E-REDES of the plot of land where the switching station is located, where applicable;

• licensing, inspection and authorisation to start operating by the Directorate General for Energy and Geology (DGEG) of the applicant’s premises and network connection elements.

• signing of an operating protocol;

• inspection of the interconnection protections, if any;

• electricity supply contract with a energy supplier.

This registration process acts as a search tool, allowing you to select suppliers from a database.

The registration will be validated after submission, by the supplier, of all formalities related to the process. The supplier will be notified by email, being assigned the user number and respective access key.

The supplier has full responsibility for keeping the registration information updated and reliable with E-REDES.

Add this information to the one previously sent via the Digital Customer Service on our website, by filling out our Loss Report form, selecting "Add information to a loss report already sent", mentioning the date and time of the event as well as the description of the equipment that was damaged.

In principle, power outages do not cause damage to equipment.

However, if you wish to report the situation to us, you may do so through the Loss Reporting form, identifying the affected Delivery Point Code (CPE), stating the date and time of the occurrence as well as the description of the equipment that has failed.

We will reply to you within 15 business days.

If you need to repair or replace equipment before receiving our response:

1. If it appears that the equipment can still be repaired
If you decide to repair the equipment before receiving our response, please keep the repair invoice. If we compensate him we'll need her

2. If the equipment cannot be repaired and you have to buy a new one
If we compensate you, you will need to:
- an accredited technician passes a statement that the equipment is not repairable;
- store damaged equipment so that we can check it;
- keep the purchase invoice of the new equipment;
- new equipment has the same or equivalent characteristics as the damaged one.

3. To buy new equipment you can:
- Take advantage of the partnership we have with UON Consulting, which allows you to have advantageous conditions. To learn more, email platform.quipamentos@uongroup.com or call 210 328 821.
- buy it from a store of your choice. If we indemnify you, the amount of such indemnity cannot be higher than that practiced by UON Consulting.

The distribution system operator shall determine, in each calendar year and for all delivery points:

- Number of interruptions;

- Total duration of interruptions, in minutes.

- occurrences classified as exceptional events by the Energy Services Regulator;

- impossibility of access to the customer's premises, if access is indispensable for compliance with individual quality standards;

- non-availability by the customer of the minimum information indispensable to the handling of complaints;

- when the customer fails to comply with the regulatory procedures for requesting services or presenting complaints;

- in the case of usage installations classified as "Eventual";

- other situations in which the customers affected do not diligence in order to allow the development of the necessary actions for the fulfillment of the individual standards of continuity of service.

To make your request for grid connection you must take into account the power you need for your installation, but if it is part of a collective building, your power request must also consider the sum of the powers of all the installations in the building.
We suggest that you contact a responsible technician, electrician or electrical engineer, to help you with your request.

Powers higher than 41,4kVA
For powers above 41,4kVA, a previous evaluation of the connection conditions to the low voltage network is required.
To make this request for a prior analysis of the connection conditions, your responsible technician will need to send us an email with a set of elements, which are available at the respective area for professionals.

Power inferior or equal to 41,4kVA
We consider that for power values lower than 41.4kVA, it will not be necessary, in general, a previous evaluation of the grid connection conditions. For these requests, the technical assessment and definition of the respective charges will be made in the grid connection request, using the form available on this page.

The contracted power varies according to the characteristics and equipment you have in your home. Access the contracted power simulator available on ERSE's website or get information from your supplier.

You can make your payments through ATM reference.  

Yes. The budget sent allows some works to be partially or totally done by E-REDES.

The time will depend on the evaluation of the conditions necessary for the connection. After this analysis, an estimate will be sent in the order budget.

To request a connection to the network, you must fill out the connection request form, available on our site.

To make an eventual installation to the grid you will have to pay for the activation services: 49,46 euros for BTN clients (contracted power up to 41,4 kW) and 109,67 euros for BTE clients (contracted power above 41,4 kW). 

Yes, they are identified with company vests and their own credentials.

Start by checking if there is light on the street, if your neighbours have light, if you don't have any breakers off in the main switchboard, if your payments are up to date, or if any equipment has tripped the breaker.
If the situation persists and you cannot identify the source of the fault, report the situation through ‘Balcão Digital’, the E-REDES Digital App, WhatsApp (913 846 398) or the Electrical Faults line (800 506 506 – toll-free number, 24h).

Maintaining the continuity and quality of the electricity supply is E-REDES' priority. However, due to factors and circumstances inherent to electricity networks, these are subject to accidents and power interruptions are always possible situations. There may also be other reasons related to your electricity supply contract that is unrelated to E-REDES. In these situations, you should contact your electricity supplier.

In accordance with the legislation in force, there are three quality service zones (A, B, and C). E-REDES must ensure service quality levels, namely with regard to the number of interruptions/year and total duration of interruptions/year.

These occur when, for service reasons, it is necessary to occasionally interrupt the energy supply.  They are part of the normal activity of E-REDES and result from the need to carry out maneuvers, connection works, repair, or conservation of network infrastructures.

Scheduled interruptions occur when, for service reasons, it is necessary to interrupt the electricity supply on a one-off basis. They are part of E-REDES' normal activity and arise from the need to carry out manoeuvres, connection work, repair or maintenance of network infrastructures.

You can check if there are any planned power cuts in your area here.

Keep the doors of your freezer or fridge closed and prevent your food from spoiling by keeping a low temperature.

Inform E-REDES of this situation through the Digital Customer Service (Balcão Digital) on our website, our App or the Electrical Faults line (800 506 506 – toll-free number, 24h).

Send your request to the local authority (City Council or Parish Council), the authority responsible for defining the number of lighting fixtures to be installed. In turn, it will contactE-REDES.

If you detect a hazard on the power network, please report it through the Digital Customer Service (Balcão Digital) on our website, our App or the Electrical Faults line (800 506 506 – toll-free number, 24h). 

E-REDES is the operator of the electricity distribution grids and has the role of applying, managing, and implementing the grid access processes: connection, maintenance/intervention, and disconnection.

Replacing the meter with a new device is independent of your supplier. In the case of a change of supplier, you will only need to replace it if you request a tariff that the current meter cannot provide.

With the conclusion of the work, we send you communication with the Delivery Point Code (CPE), fundamental for the execution of the contract with a commercialized.

You can request clarification, information or lodge a complaint through the “Contact Us” section of our website or by calling our Consumer Helpline - 218 100 100 (8 a.m. – 8 p.m., working days, national landline call costs). Alternatively, you can visit one of our nearest stores.

Requests for information can also be made in writing (by letter) and will be answered within a maximum of 15 working days.

Complaints must be answered within 15 working days. In case of failure to meet this deadline, Customers must receive an interim communication with the status of their complaint. Failure to do so will entitle Customers to receive compensation as set out in the Quality of Service Regulations published by ERSE.

Complaints must be answered within 15 working days. In case of failure to meet this deadline, Customers must receive an interim communication with the status of their complaint. Failure to do so will entitle Customers to receive compensation as set out in the Quality of Service Regulations published by ERSE.

In this case, you can call 808 100 100 (weekdays from 8 am to 10 pm, local call charge).

You should schedule the day and time that is most convenient for you. If your meter is accessible to technicians, the replacement may happen without your presence. This meter replacement has no cost for you and no money or personal documentation can be requested to perform the replacement.

Yes, just call 808 100 100 (weekdays from 8h-22h, cost of a local call). If the meter is accessible to technicians, their presence is not mandatory.

New digital electricity meters have a more advanced technology that allows us to increase the quality of our services, such as automatic readings. Furthermore, we have enhanced our environmental sustainability and energy efficiency requirements.

Our new digital meters allow for automatic readings and access to your electrical load diagram.
Moreover, if you decide to change your power output, energy cycle (e.g. peak/off-peak) or tariff, you will no longer have to stay at home waiting for an E-REDES technician.
Learn more about this new equipment and Smart Grids here

Yes, any technician working for E-REDES is duly identified by the vest and the respective credential with the new brand.

There is no cost associated and you cannot be asked for money or any personal documentation to perform the replacement. If this happens please contact E-REDES.

If your meter is not inside your home, replacement can take place without your presence. However, it is always a good idea to accompany the installation, as you will have the opportunity to understand how your new equipment works.

No, it is not necessary. E-REDES must inform your electricity supplier about your meter replacement.

Consumption is not affected by the meter replacement.

If your meter is no longer sending readings automatically there may be a problem with the equipment communication device.
Report your situation via the "Contact Us / Meters" area on our website.

Some time after the replacement you will receive an SMS informing that the equipment is already communicating remotely. If you have not yet received this SMS, it is still necessary to collect your readings.

If you have not yet received an SMS from E-REDES informing you that your meter is now communicating remotely, you need to collect your readings.

From this moment on you no longer have to send your readings, because they are automatically collected. If you want to make a change in power, cycle, or tariff, you don't need to wait for E-REDES technicians.

Your relationship with E-REDES does not change. The new equipment helps us support power grid management and improve quality of service.

Your relationship with your retailer is not affected.

Start by checking if there is light on the street, if your neighbors have light, if your payments are up to date, or if any equipment has tripped the breaker. If you cannot identify the source of the malfunction, report the situation through our site, tab "We can help - Report anomalies and malfunctions".

Just fill out one of the forms available on our site, depending on your type of connection (low, medium, or high voltage) or for temporary or provisional connections. 

Possibly there is a problem with the equipment's communications.

You can report a fraud through the Digital Customer Service on our website, on the App or via our Consumer Helpline - 218 100 100 (8h-20h, working days, national landline call costs). Alternatively, you can visit an E-REDES store.
Reports can be made anonymously. To do this, simply do not fill in the "Contact Details".

Energy efficiency consists of saving energy without jeopardizing the activities practiced, the comfort, and the quality of life of users. 

By adopting efficient behavior you save money while helping to preserve the environment. It aims to reduce energy consumption by eliminating waste and rationalizing consumption, without loss of comfort.

By making simple behavioral changes you can reduce energy consumption and achieve greater savings. Additionally, choose more efficient equipment whenever possible.

To find out the energy efficiency level of the equipment pay attention to its energy label. The colored arrows distinguish the most efficient products (dark green, A+++) from the least energy-efficient (red, D).

Make sure that everyone in your household is adopting the most efficient behavior in order to reduce electricity consumption. Check the kWh indicated on the meter regularly. Real savings can only be effectively noticed over a yearly period.

If a tree or other vegetation is very close to an overhead line, with a risk of possible contact in the short or medium term, report this situation through the Digital Customer Service (Balcão Digital) on our website, our App or the Electrical Faults line (800 506 506 – toll-free number, 24h). 

For safety reasons, paving should only take place 30 to 60 days after a ditch has been filled. If this period has already elapsed, inform E-REDES of this situation through the Digital Customer Service (Balcão Digital) on our website, our App or the Electrical faults line (800 506 506 – toll-free number, 24h). 

You can find out about the new equipment that is being installed and learn more about the smart grid on our website here.

After the new equipment is installed, power consumption readings usually start from "zero". The six digits that appear on the display show the values for energy. The zeros to the left only ensure that all digits in the display are functional.

Public Lighting is considered to be the lighting installed on public roads with the function of providing the minimum levels of illuminance, luminance and uniformity necessary for the movement and safety of persons and goods.

E-REDES is the concessionaire of the distribution of low voltage electricity in the 278 municipalities of mainland Portugal, on an exclusive basis.

The implementation, conservation and management of the IP networks is the responsibility of the municipalities, but, under the terms of the concession agreements for the low voltage electricity distribution networks (BT), the municipalities delegated this responsibility to the concessionaire - E-REDES.

However, the management of public lighting (definition of lighting levels and times, type and number of lamps and lamps in service) remains the responsibility of municipalities.

If you have spotted a street lamp with a bulb that has stopped working, an intermittent light or even an unlit street, you should inform E-REDES so that the malfunction can be rectified as soon as possible. You can do it simply and quickly on our website or in the E-REDES app. 

By detecting and reporting these types of malfunctions and problems, you are contributing to a more efficient and safe public lighting network and the well-being of all citizens. 

If you wish to request the installation of new public lighting fixtures, you should address your request to the local authority (Municipality or Parish Council), as it is the responsibility of the Municipality to define the number of lighting fixtures to be installed and responsible for carrying out the necessary diligences with E-REDES.

Responsibility

• E-REDES as the DSO is responsible for connecting all consumption sites to the distribution grid, ensuring the safety and reliability of the grid to supply energy to all customers. In the case of ME, the consumption sites correspond to the EV charging stations or facilities containing EV charging stations connected to the ME grid.

Activities

• Connects consumption sites to the distribution network.
• The coexistence of several suppliers simultaneously at the same physical delivery point of the network implies the existence of information exchange between the Electric Mobility Network Management Entity (Mobi.E) and the DSO. Thus, E-REDES as the DSO provides the EGME with the aggregate consumption of each delivery point where EV charging stations integrated in the electric mobility network are connected.

The normal supply of electricity to customers is not compromised. The activity of E-REDES continues to be ensured by the commitment of the operational teams on the ground and by all the other employees who are teleworking.

E-REDES is providing the services that are essential for the normal functioning of its activity and to which it will give priority, namely the management and operation of the electricity distribution network and the repair of faults in the high, medium and low voltage networks.

However, E-REDES has adjusted its activity to the preventive and contingency measures of the COVID-19 spread:

- Suspension of interruptions to the electricity supply, at the initiative of the supplier, during the state of emergency and the following month;

- Suspension of technical visits for extraordinary reading and collection of readings inside the Customer's facility;

- Breakdowns in public lighting will be analysed in order to ensure the well-being and safety of the population. 

E-REDES is providing the services that are essential for the normal functioning of its activity and to which it will give priority, namely:
- Management and Operation of the Electricity Distribution Network;
- Breakdowns and anomalies in the Network;
- Maintenance of protective strips (proximity to vegetation) and fuel management in situations of imminent risk;
- Repair of Public Lighting Breakdowns with great impact;
- Scheduled Technical Visits with Customer, as established for the containment areas and zones of normal regime;
- Urgent connections and reconnections to Customers*

*Priority will be given to customers with priority and special needs, according to the criteria established in the applicable regulations in the electricity sector.  

E-REDES reinforced its preventive measures against the propagation of the VOCID-19, in a safe manner and in accordance with the Contingency Plan of the General Health Directorate (DGS), in order to guarantee the continuity of electricity distribution throughout the country. 
Every effort was made to reorganise the operational teams in order to ensure the supply of electrical energy and to respond to the requests placed by its Customers. 

The readings will be ensured except if the equipment is inside the dwellings and the activity of extraordinary readings has been suspended. These are exceptional measures intended to ensure the safety of everyone. 
You can communicate your reading through digital channels such as the edpdistribuicao.pt website or APP E-REDES or, alternatively, through the number 800 507 507 (24h/day reading line - free).

E-REDES's operational teams, as well as service providers, were duly informed of all the health and safety procedures they must follow, in accordance with the guidelines of the Directorate General of Health.

In the situation of an atypical atmospheric event that could cause massive interruptions in energy supply, E-REDES would have to activate additional means and adapt its structure in order to be able to guarantee the respective replacement of service as soon as possible.

In view of the current pandemic situation, there was a need to adjust the Contact Center structure, namely to ensure that employees operate in telework.  
The Contact Center lines are still operational and their activity is ensured by the Company's employees and service providers. 
You can contact E-REDES on 800 506 506 (24h/day breakdown line - free), 808 100 100 (technical support line 8h-22h, working days - local call cost), or 800 507 507 (24h/day readings registration line - free). 
Additionally, you can access the digital channels, such as the site or APP E-REDES to report the necessary situations.  

E-REDES has dimensioned its operational teams and its structure to continue to ensure the connections required by its customers, giving priority to priority customers, in accordance with the criteria established in the regulations applicable to the electricity sector.

E-REDES has dimensioned its operational teams and its structure to continue to ensure the connections required by its customers, giving priority to priority customers, in accordance with the criteria established in the regulations applicable to the electricity sector. Priority customers are those who depend on electricity supply to survive, through artificial ventilation, or entities that provide safety or health services to the community and for whom the interruption of power supply can cause serious problems, such as hospitals, firefighters or civil protection.

All priority customers must subscribe to an application through their energy supplier. Only in this way is the Distribution Network Operator (DSO) aware of the identification of Customers classified as priority.

The operational teams are designed to respond to malfunctions as quickly as the Company has accustomed the citizens. However, the response time is always associated with the frequency of occurrences. According to the data at our disposal, we believe that the device assembled will be able to meet the needs.

You can report the situation through digital channels such as APP E-REDES or the website. Alternatively, you can contact E-REDES through the number 800 506 506 (24h/day fault line - free).

E-REDES will continue to respond to calls and reconnections to customer requests, as well as follow up on scheduled technical visits. These interventions will be carried out in compliance with all safety regulations and avoiding, as far as possible, contact and proximity with customers.

You can contact E-REDES through digital channels such as the site or APP As a customer, how can I deal with all issues related to E-REDES?  or, alternatively, through the numbers 800 506 506 (24h/day breakdown line - free), 808 100 100 (technical support line 8h-22h, working days - local call cost), or 800 507 507 (24h/day readings registration line - free).

On May 18, E-REDES reopened the several Public Service Points, spread throughout the country, which were closed following the COVID19 pandemic, except for the Guimarães Public Service Point, which is temporarily closed. 

In addition to priority care, priority will also be given to health professionals, security, protection and relief forces, armed forces and social support services.

When accessing and staying inside the Service Point, it will be mandatory to use a mask and/or visor.

Inside the Service Points, assistants are required to wear a mask and gloves.
The use of a mask and/or visor is mandatory for Customers. 
Measures are also implemented and duly marked to safeguard the safety distances between Customers and Helpers at the Points of Service, such as placing tapes on the floor to create a visual line of distance (2m) and the existence of acrylic between Customers and Helpers.

No. To be attended at our Service Points you do not need to schedule an appointment.

The location of the Service Points can be consulted on the E-REDES website, here.

Yes, customers can use the digital channels of E-REDES through the website (edpdistribuicao.pt) and APP E-REDES or, alternatively, through the numbers 808 100 100 (technical assistance, 8h-22h, working days, local call cost), 800 506 506 (breakdowns, 24h/day, free) or 800 507 507 (readings registration, 24h/day, free). 

Yes, in order to guarantee a distance of 2 meters between assistants and the maximum limit of 1 customer per 20m2, the number of assistants will be reduced at this stage in order to meet all safety conditions.

Yes, our assistants will be properly equipped with masks and gloves.

Liquid alcohol solutions are available for employees and customers at all entrances and exits of establishments, as well as inside them, in locations suitable for disinfection according to the organization of each space. 

An enquiry regarding the conditions for the supply of electricity is required in order to assess the grid at the place of installation from a technical point of view. This is to ensure a safe and efficient electrical supply, without any costs to Customers.  
The conditions for the supply of electricity usually follow the steps listed below. You can check each step in detail, such as the documents required for making a request here.

Whenever the desired power supply exceeds 41.40 kVA, an enquiry related to the conditions for grid connection is necessary. Only when such an enquiry is approved by E-REDES, a grid connection request should be submitted.
If the desired power supply is equal to or lower than 41.40 kVA, no enquiry is necessary. However, if a Customer needs evidence of how viable the desired connection is, they may submit a request to enquire the conditions for the electrical supply.
These requests can be made on our website in the area "Contact us / Grid connection and Increased power supply / Submit a request to enquire the conditions for electrical supply" or, alternatively, at any E-REDES store.

An enquiry for grid connection is valid for 365 days from the date the approval notice is sent.

The Energy Services Regulatory Entity (ERSE) has determined, through Regulation no. 632/2017, of December 21, 2017, the image separation between operators of the same economic group within the electricity sector, namely the Distribution Network Operator, in line with the indications of the European Commission. In this regard, EDP Distribuição, as a distribution network operator, both in high voltage and medium voltage, as well as in low voltage in the electricity sector, submitted a proposal to change the brand to ERSE in the first quarter of 2018. This proposal was approved by ERSE on August 11, 2020.

Besides the change of name from EDP Distribuição to E-REDES, the new brand will also have a logo whose graphic line will be marked by the new company name in black with the color yellow in background. With this image change, which no longer has color or design elements common to other companies in the EDP universe, the identification and uniqueness of the distribution network operator will also be reinforced.

EDP Distribuição has a transitional period until January 31, 2021 for the implementation of the measures necessary to achieve the corporate image now approved, including the adoption of the altered commercial designation in communication or billing media to entities, with which it relates under the legal and regulatory terms. The company will have, yet, an additional period until December 31st 2021 to realize the necessary actions to the adoption of the new brand on public attendance points. 

E-REDES will continue to be the company of the EDP group, which operates the energy distribution networks in mainland Portugal, under concession.

EDP Distribuição remains committed to guaranteeing the same level of service and operations at national level through the concessions of high, medium and low voltage energy distribution. The company also maintains its focus on the energy transition and its commitment to continue to be a brand of trust and close to consumers, with a quality service, focused on the customer and guided by strong social responsibility. To this end, it is developing an implementation proposal that includes all stakeholders, so that everyone can follow the change process and recognize themselves in the new brand.

The "E" of E-REDES means energy and the word "NETWORK" translates very clearly our focus on an integrated management of the entire distribution network, capable of ensuring reliability, security, modernity and sustainability of the national electrical system and safeguarding the interests of consumers, municipalities and the country.

EDP Distribuição is a solid brand, credible and recognized by all Portuguese. The new brand aims to ensure the continuity of service quality, without any disruption to end customers.

If the technical visit you have scheduled did not go as planned, please inform us through the “Contact us / Technical Visits / Report your experience” section.

Get to know all the opportunities available at E-REDES through the Opportunities tab on our website and submit your application.
Learn more here.

See the list and opening hours of all the Service Points here.

Schedule your technical visit through the “Contact Us / Technical Visits / I want to schedule / reschedule a technical visit” section.

Alternatively, you can contact us through our Customer Support Line – 218 100 100 (8 a.m. – 10 p.m., business days, national landline call charge), or visit one of our service points.

In the Digital Customer Service section, you can check and edit your personal data as well as your installation data. If you are unable to access your account, you can report the situation to us at “Contact us / Our customer service / I want to report problems with the digital channels” on our website.

In your reserved area you can consult and edit your personal data and the data of your installation, as well as consult your meter reading history. If you cannot access your reserved area, please contact us through the form "CONTACT US / Our service"

Any charges with your order must be paid through ATM references that will be sent to you for that purpose.

You can contact us on 808 100 100/218 100 100 (8h-22, working days, cost call defined by the conditions of your tariff) or, alternatively, you can go to one of our Service Points. Learn more here.

Connection Elements for Exclusive Use

Supported and executed by the requisitioner, up to a length of 30 meters;
Liaison Elements for Shared Use

Branch between the installation of use and the nearest existing electrical network;
Costs are regulated by ERSE.

The Business Line was designed to meet the needs of all companies, regardless of voltage level (low, medium or high voltage).

The Business Line number is 800 912 912.

Through the number 800 912 912 you can report the occurrence of malfunctions, obtain information, formalize requests for network connection, schedule technical visits, as well as clarify issues related to self-consumption.

The calls to the Business Line are free.

Fault communication is available 24 hours a day, all year round. The remaining services are available every working day, from 8am to 10pm.

The Business Line was developed to meet all the needs of your business, through an exclusive contact entirely directed to your company.

Yes, but the Business Line is the most specialized point of contact for topics related to your business.

No. Since EDP Distribuição has only changed its brand to E-REDES, there will be no need to provide the Company with your data again or to make a new registration in the reserved area.

Yes, it is the same Company, with a new brand. You can still contact us through the Service Points and the Customer Support lines.

Yes, there was only a change in the Company's trade name.

Any technician at the service of E-REDES is duly identified by the vest and the respective credential. If in doubt, you can ask the technician for the badge or use the Customer Support lines (800 100 100 or 218 100 100) for clarification.

EDP Distribuição changed its name to E-REDES on January 29, 2021. As such, the new brand already appears in all communications and contacts with customers.

Yes. Any request that has been made to EDP Distribuição keeps the same number, despite the change of the brand to E-REDES.

The Energy Services Regulatory Authority (ERSE) determined, through Regulation no. 632/2017, of December 21, 2017, the separation of the image between operators of the same economic group in the electricity sector, namely the Distribution Network Operator, in line with the indications of the European Commission. In this sense, EDP Distribuição, as the operator of the distribution network, both in high voltage and medium voltage and in low voltage, in mainland Portugal, in the electricity sector, submitted a proposal for a change of brand to ERSE in the first quarter of 2018. That proposal was approved by ERSE on August 11, 2020.

In addition to the name change from EDP Distribuição - Energia, S.A. to E-REDES - Distribuição de Eletricidade, S.A., the new E-REDES brand also has a logo, whose graphic line is marked by the new name of the company in black with yellow in the background. This change in image, which no longer has elements of color or design common to other companies in the EDP universe, also strengthens the identification and uniqueness of the distribution network operator.

EDP Distribuição- Energia, S.A. (EDP Distribuição) was renamed E-REDES - Distribuição de Eletricidade, S.A. (E-REDES) as from January 29, 2021.

E-REDES continues to be the EDP group company that operates the energy distribution networks in mainland Portugal, under a concession regime.

The big challenge is to ensure that everyone is aware of the change so that the new brand gains the notoriety necessary to ensure the operability of the millions of face-to-face interventions we make in the field, from registering meter readings to making new connections. The quick association of the new brand to the distribution network operator will prevent possible refusals of access to our operations or even the use of the old brand for fraudulent practices by third parties to less informed consumers.

The "E" in E-REDES stands for energy, and the word "NETWORKS" translates, in a very clear way, our focus on integrated management of the entire distribution network, capable of ensuring reliability, security, modernity, and sustainability of the national electricity system and safeguarding the interests of consumers, municipalities, and the country.

No. E-REDES is the entity responsible for operating the electricity distribution networks in high, medium and low voltage on the mainland, under a concession from the State and the 278 municipalities and, to this extent, delivers electricity to more than six million delivery points, regardless of the supplier chosen by customers. 

To this extent, E-REDES is not allowed to sell electricity, by virtue of the rules that enshrine the separation of activities in the electricity sector, and therefore does not enter into contracts for the sale of electricity. This activity is carried out by the various suppliers existing in the market, with whom the consumer is free to contract his energy. 

Specifically: if being an "EDP customer" means that you contract your electricity from one of the EDP Group suppliers - EDP Comercial or SU Eletricidade - then changing the brand of the electricity distributor has nothing to do with this relationship, just as in the case of contracts with all other suppliers outside the Group.

The conditions of the contracts remain unchanged, with only the need to inform the entities with which the Company contracts about the name change.

The change in the Company's name has no impact on the relationship with the Municipalities.

As of January 29, 2021, EDP Distribuição will be renamed E-REDES - Distribuição de Eletricidade, S.A. The new name and brand must therefore be used universally by all stakeholders.
 

No. The Tax Identification Number and the Legal Entity Identification Number remain the same, as well as all the other identification elements of the company, with only the commercial name of the Company being changed. 
 

No.

The email remains the same, but with a new domain. That is, with the change of the brand, the emails of E-REDES' employees will have the same name, but will end in @e-redes.pt. However, communications sent to the old addresses will be forwarded to the new ones. In case there are other changes in the box names (and not only in the @e-redes.pt domain), communications sent to the old addresses are also forwarded to the new ones.

Yes, the change of brand has no impact on the resolution of the issues being handled. The reference assigned to the request will remain the same.

No. Since the Company has only changed its brand name to E-REDES, it is not necessary to provide the Company with your data again or to make a new registration in the reserved area.

Yes, it is the same Company, with a new name and brand. You can continue to contact the Company and have access to all services through the same Service Points that will now have the reference to E-REDES.

No. The telephone numbers for customer support remain the same, without any changes. You can also continue to contact the Company through the Customer Service Points, which have only undergone image updates. In the digital media, the address has changed to e-redes.pt, but if you access through the previous address you will be forwarded.

No. The change of brand and name has no impact on the structure of the company or on the work developed by our teams. It is the same company, with a new brand. The sense of presence, execution, responsibility, and prompt response remains unchanged.

Yes. The rebranding to E-REDES has no impact on the work developed by our teams, the service provided by the Company, or the relationship with stakeholders.

Não. A mudança da marca para E-REDES não tem qualquer impacto no trabalho desenvolvido pelas nossas equipas, no serviço prestado pela Empresa ou na relação com os stakeholders.
 

No.

Following ERSE's approval, the rebranding now takes place in ERSE Instruction no. 4/2020 of August 11, 2020, which set a transitory period until January 31, 2021, for the company to implement the necessary measures to achieve the corporate image.

The Company and its employees already had their own facilities, so the rebranding to E-REDES has no impact on the work developed by the teams, the service provided by the Company, or the relationship with stakeholders.

The Company maintains its commitment to continue being a trusted brand that is close to its consumers, with a quality service that is customer-focused and guided by strong social responsibility.

The Company has an ongoing communication plan that aims to be as comprehensive as possible, taking into account the limitations on cost neutrality, and which aims to enhance all points of contact with the Company, including the website, the APP, the Customer Support telephone lines and the Service Points. To this end, an information initiative is planned for the regional media.

With the rebranding, the e-mails of E-REDES employees will end at @e-redes.pt, the new domain. However, communications sent to the old addresses are forwarded to the new ones.

After the brand change, any technician at the service of E-REDES can be identified through the vest and the respective identification credential. In case of doubt or suspicion that it is not a technician at the company's service, any citizen can call the Customer Support lines (800 100 100 and 218 100 100) for clarification and confirmation.

The video call service allows you to access the services provided by E-REDES service point assistants remotely, avoiding the need to physically travel, particularly at a time when social contact should be restricted as much as possible.

The video call service can be used to answer questions, submit applications for a new connection to the electricity network, a power increase and submit documentation, among other things.

The platform supporting the video call is Microsoft Teams, which you can access via one of the following devices - smartphone, tablet or computer - with a camera and microphone.

For it to work properly, you must ensure that you use one of the following browsers when accessing the video call service via your computer: Google Chrome, Microsoft Edge, Safari. If you prefer, you can download the teams app here.

You must access the scheduling form and follow the steps below:

1. Select the topic you want to cover;
2. Fill in the form with the information requested;
3. Choose the date and time to be assisted by a service point assistant;
4. Confirm your appointment details.

After appointment confirmation, you will receive the following notifications:

• Confirmation e-mail and/or SMS with instructions on how to access the service;
• Reminder e-mail 24 hours before the session;
• SMS, if you provide your phone number, as a reminder 15 minutes before the session.

On the day and time of the appointment, access the confirmation e-mail and select the "Go to Session" (Ir para Sessão) button to access the "Waiting Room" (Sala de espera) page. On this page, select the "Open Session" (Abrir Sessão) button. After selecting this button you will be taken to the Teams session page. If you want to make the video call in your browser, select the "continue in this browser" option.

Don't forget: make sure you have a good internet connection and check that your camera and microphone are switched on.

At the scheduled time, enter the video call and wait for the assistant. If after 5 minutes the assistant is still not available, you can report the delay by selecting the "report delay" link on the "Waiting Room" page.

Yes, for non-contractual issues (e.g. proximity to vegetation, requests for information) you don't need an electricity contract. 

Yes, during the attendance session you can send documentation to the assistant through the “File Exchange” section available on the “Waiting Room” page. 

Yes, for some of the available topics it is possible to invite other participants who are interested in taking part in the appointment session. Participants added by you will receive a confirmation e-mail with the link to access the session. 

Yes, in case E-REDES has to cancel your appointment due to unforeseen circumstances, you will receive a warning e-mail and SMS.

The assistant will wait for you for 10 minutes. If you cannot access the session, it will be automatically cancelled. If you want a new session, you'll have to schedule an new one. 

Act 414132129, Number 72, Notice 4824/2021, published in DRE, Series II, dated 14 April 2021.

2021/S 074-189773, dated 16 April 2021.

www.e-redes.pt> Customers and Partners > Suppliers > Qualification Systems > Documentation / Qualification Systems > Consult(https://edpartners.miisy.eu/sqf/do/public/links/eredes).

Then search for 01/SQF/2021.

Yes. Interested parties must be registered in the Supplier Registration System, managed by the GoSupply partner, in the registration level "Advanced" or "360".

This registration has no cost for the entities that register.

Access the Supplier account here and follow the steps indicated.

Next, you should send an email to qualificacao.fornecedores@e-redes.pt requesting to upgrade your registration level to 'Advanced' in order to apply.

Send an email to qualificacao.fornecedores@e-redes.pt requesting to upgrade your registration level to "Advanced" in order to apply.

In order to be eligible for the negotiation procedure to be launched during 2021, in case of interest, the application must be submitted by 1 June 2021.

If you submit your application after the set date, its analysis will depend on the availability of E-REDES, and it cannot be guaranteed that it will be finalised before the first negotiation procedure is launched.

Questions regarding the documents and process: qualificacao.fornecedores@e-redes.pt. Questions regarding registration in the Supplier Registration System (SRF): sgf@gosupplyservices.com.

Questions regarding the use of the qualification management platform: suporte@mercadoeletronico.eu.

Yes. The 05/SQF/2014 qualification system for individualised Work Classes (CO), where you can select the CO you wish to qualify for, and the 13/SQF/2013 for work on Substations, in the electrical assembly or civil construction areas.

No. The Provider should have the capacity and experience to perform services in all the COs, either individually or in the form of a grouping.

Regarding the two Qualification Categories in question, the following should be said:

• Regardless of the Qualification Category (Networks 1 and Networks 2), the Interested Parties, whether they are companies individually or in the form of a grouping, must obtain qualification in the totality of the groups of asset classes referred to in the Qualification Programme;
• The typology of work/works to be carried out in the scope of future works contracts is, in general, the same in both Qualification Categories (Networks 1 and Networks 2);
• Stakeholders who qualify under Qualification Category Networks 1 will automatically be considered qualified under Qualification Category Networks 2. Stakeholders who obtain qualification in the Networks 2 Qualification Category will do so only for this Qualification Category (Networks 2).
• The main differences between the Qualification Categories derive from the specific qualification requirements to be met by Qualification Categories, as described throughout the Qualification Programme, namely in point 9; please note that the qualification requirements of Qualification Category Networks 1 are substantially more demanding than the qualification requirements of Qualification Category Network 2;
• For information purposes only, point 1.6 of the Qualification Programme describes some rules/conditions regarding future contracting procedures, depending on the Qualification Category in question, highlighting the possibility of constituting differentiated sets of lots, possibly grouped according to the Qualification Categories (Networks 1 and 2), and it is expected that the annual value of each contract to be awarded in Qualification Category networks 2 will be less than €7,000,000 (seven million euros).

No. There is no impediment as to the participation, separately, of operators integrated in the same corporate group in the SQF under analysis, either individually or through a grouping. Thus, economic operators from a given corporate group may present, at any time, either individually or as part of a group, the respective request for qualification, as long as they meet all the qualification requirements under the terms foreseen in the Qualification Programme in question.

For the purposes of submitting an application for qualification, in cases where groups are formed, they do not need to be registered as an entity in the registration system. However, the registration requirement, at the 'Advanced' level, remains for the individual entities that are part of the group.

In the qualification phase it is not necessary to identify which entities will be subcontracted, requiring only the information, by the interested entity, that it will use subcontracting and in which Class(es) of Work (CO).

Yes. Only entities qualified under the qualification system reference 01/SQF/2021 may participate in the negotiation procedure for the formation of contracts aimed at the joint acquisition of services and construction work, maintenance, repair, assistance to the network and customers, carrying out work on vegetation and carrying out commercial service orders, in High Voltage (HV), Medium Voltage (MV) and Low Voltage (LV) electricity distribution networks (Works Contracts).

For the purposes of accounting for the technicians to be considered in the Qualification, we indicate in number 2.2.1 (category Networks 1) and 2.2.2 (category Networks 2), of annex I of the Qualification Program, the quantities per Asset Class and which training certificates must be presented for the indicated technicians, with no distinction, at this stage, per Work Class:
Example: Network Category 1 : Asset Class/Work Group PTS + BT + Counts
2 (two) Engineers
85 (eighty-five) Electricians
1 (one) technician with "MV Boxes" Certificate
All the executants with certification in TET BT, that is, the 85 (eighty-five) technicians.

For qualification in Qualification Program No. 01/SQF/2021, in the category of Networks 2 must comply with what is indicated in Annex I of the PQ. Specifically in the Grid 2 qualification category and in particular for the HV/MV asset group/workgroup, the minimum requirements for human resources are (i) 20 HV/MV Electricians and (ii) 1 FO Junctionist, as per the aforementioned annex. Simultaneously you must meet the requirements for the remaining asset groups/works group, indicated in the aforementioned annex.

For qualification purposes in 01/SQF/2021, the Normal Low Voltage Energy Counting - Connections training, with a duration of 9 days and 10h of live works included, is not adequate. Only technicians with complete live/LV works(119h) will be considered.

As indicated in item e) of paragraph 2.1 of annex I of the Qualification Programme, they must guarantee that all their workers, to whom the possession of specific training certificates is demanded (Live works, Execution of HV Boxes, MV Boxes, Execution of Counting Teams, Optical Fiber Joiners, Chainsaw drivers, working at height and others) must present the respective certificates issued by the training entities for that purpose. Thus, evidence of specific training in fiber-optic joiner by a training entity should be guaranteed.

The Interested Party may only obtain qualification in one of the Qualification Categories, and must expressly make this choice when submitting the request for qualification, under penalty of exclusion.

Thus, the analysis of the respective qualification request is autonomous for each Qualification Category, so that the result of the analysis refers only to the Qualification Category for which the Interested Party presented an application.

Thus, if the request for qualification for Qualification Category Networks 1 is considered "Not Qualified", the Interested Party may submit a new application for Qualification Category Networks 2, if it so wishes. At no time will E-REDES consider an application submitted for Networks 1 as eligible for consideration under Networks 2.

Notwithstanding the above, we remind you that a Stakeholder who obtains aa Qualification in Qualification Category Networks 1 will automatically be considered as qualified in Qualification Category Networks 2.

Is the list of works performed required? It is not mentioned in the qualification programme, only in Annex III – Instructions, it is stated that "All certificates, lists of works, accounting documents, etc. should be enclosed with the Questionnaire".

The submission of the mentioned list of works is not mandatory.

The submission of the mentioned list of works is not mandatory. 

The submission of the Motor Liability Insurance policy is not mandatory.

Both this and other declarations should be submitted in your registration area in the Supplier Registration System (SRF), maintained by the GoSupply partner (https://portal.mygosupply.com/), and will be transposed to the application when preparing it.

All documents that support the Request for Qualification must be written in Portuguese, which will also be the language adopted in all procurement procedures that will be carried out within the scope of the Request for Qualification.

When, by their nature or origin, the documents are written in a foreign language, must the party interested in Qualification submit a certified translation into Portuguese?

The present Qualification System does not foresee the setting of criteria or rules of an objective and non-discriminatory nature in order to limit the number of candidates that will be invited to tender, i.e. all qualified entities will be invited to tender.

The main form corresponds to the page on the platform that must be filled out at the time of application; there is no specific document that can be printed. Once all the information is filled in the platform, you must submit it, which is registered in the application.

The contracting entity makes the ESPD available in the parts that concern it, namely:

(a) Part I (Information about the procurement procedure and the contracting authority);
b) Part III (Exclusion Grounds), indicating other exclusion grounds applicable in Portugal, if applicable; 
c) Part IV (Selection Criteria), if applicable.

Subsequently, each applicant must complete the ESPD with the information that concerns it, namely:

a) Part II (Information about the economic operator);
b) Part III (Reasons for exclusion);
c) Part IV (Selection Criteria), if applicable
d) Part V (Reduction in the number of qualified candidates), where applicable;
e) Part VI (Final statements).

The information could be placed in the "Chainsaw Training" column by changing the name of the column to "Chainsaw Training/MV Boxes".

It refers to the date of HV live works, MV live works and Voltage Cleaning of Electrical Installations training.

It is not necessary to repeat in the other tabs. It is sufficient to indicate the Live Works Officer in the tab "Info. Specific NETWORKS".

(i) The candidates to the qualification under the Qualification Programme 01/SQF/2021, may, for the purposes of compliance with the minimum requirements regarding the number of electricians for the Asset Class/Transformer Substation + LV + Counts Works Groups, present the number of technicians indicated in Annex no. 1 holding qualification certificates corresponding to a LV-Network live works course with a workload of less than 119 hours, provided that the companies evidence or declare that these technicians have a minimum of 2 (two) years experience in the function and have not interrupted the LV-Network live works activity for a period exceeding 6 (six) months.
(ii) For the purposes of the specific training in chainsaw operator, technicians with a duration of less than 16 (sixteen) hours will be accepted, provided that it is evidenced or declared by the candidate companies that these technicians have a minimum experience of 1 (one) year in the function.

• Help map the path for energy transition, contributing to a more sustainable world and future.
• Actively contribute to innovation and research on energy and climate-related issues.
• Adopt more sustainable behaviours, sharing consumption habits and making them more efficient.
• Participate in projects that have a real impact on your home and community.

European innovation and research projects, depending on the specific areas they address and the selection criteria, allow any citizen to participate in actions related to the demonstration of new solutions.

If you are interested in being contacted for possible participation in future European projects, please fill in this short questionnaire.

Under the terms and for the purposes of the provisions of Article 248 of the CCP, the following updates are being made to the qualification rules and criteria:

1. For the purposes of instruction of the respective Qualification Request, the Interested Parties may submit the following documents:
 

(i) Licence;

(ii) Professional Licence of the Technical Manager;

(iii) Academic Background of the Technical Manager;

(iv) Professional Licence of the Live Works Manager;

(v) Academic background of the Live Works Manager;

(vi) Specific Live Works training of the Live Works Manager;

(vii) Academic background of the Quality Manager;

(viii) Specific Quality Training of the Quality Manager;

(ix) Environment Manager Academic Training;

(x) Environment-specific training for the Environment Manager;

(xi) Academic background in Safety Manager;

(xii) Certificate CAP Level VI TSSST of the Safety Manager, and;

(xiii) Copy of the Social Security Contributions, written in Spanish or English, given their technical specificity.

2. The other documents must be presented under the terms and conditions foreseen in the Qualification Programme, namely in clause 11.

For attendance purposes, E-REDES customers are considered to be people or entities that go to an attendance location or Contact Center to deal with at least one of the following questions related to the distribution networks:
- Information Requests;
- Opening of Network Connection Requests (PLR);
- Acceptance of PLR;
- Payment of Branches;
- Readings;
- Other network related issues.

E-REDES provides face-to-face, telephone and written assistance, as well as through digital channels.

For telephone service, E-REDES provides specific contacts to enable the reporting of faults/requests for technical assistance and readings of measurement equipment.

The treatment of other issues related to networks, namely connection requests, may be carried out through face-to-face service or through the digital channel designed for the treatment of these issues, and the employees who provide the service must ensure compliance with the rules of equal treatment, non-discrimination and transparency.

When serving E-REDES' customers, the general principles of Safeguarding the Public Interest, Equal Treatment and Opportunities, Non-Discrimination and Transparent Decisions shall be observed.
When serving E-REDES customers, employees must be impartial, rigorous and independent, and may not discriminate or treat differently customers or categories of customers, particularly on the basis of the respective supplier, with the exception of the rules on priority service and/or other legal or regulatory criteria that may justify any differentiation.
The information obtained in the exercise of the electricity distribution activity and which is protected by legislation regarding the protection of personal data, or which has been classified as commercially sensitive, must be preserved, and its confidentiality and integrity must be guaranteed.
Access to the data contained in the Delivery Point Record (RPE) shall only be made available to the customer holding the data or to third parties under the conditions established in the regulations approved by ERSE.
The employees assigned to the service means shall accurately record all operations, through the means and systems provided by E-REDES, in order to ensure the traceability and quality of the services provided.

Whenever appropriate, employees shall inform customers of their right to choose their supplier, indicating that detailed information on the matter is available on ERSE's website.
Complaints and requests for information submitted by customers shall be duly analyzed and answered within the periods of time established in the regulations, if necessary through internal forwarding, but always with a guarantee of a subsequent response.

Customers must be informed of their rights, namely in terms of response times and, when applicable, of the possibility of complaining to ERSE and of the possibility of resorting to alternative means of dispute resolution.

Yes. To cancel the session, follow these steps:

1. Open the email we sent you confirming the appointment;
2. Click on "If you want to cancel this appointment, click here";
3. You will be redirected to our website, where you will again have to click on the "cancel appointment" button.

After completion of the work under your responsibility, the Customer must send to E-REDES, through the area "Contact Us / Grid Connections and Power Increases / I want to add information to my request", or alternatively deliver at one of the E-REDES Service Points, the following documentation:

• Delivery Note
• Measurement map / quantities
• Photographic evidence of the execution of the extension line

After validation of the documents mentioned by E-REDES, the request is closed and a communication is sent to the Customer with the Delivery Point Code assigned to his installation.

 E-REDES suggests contacting a technician/electrician, registered with the Directorate-General for Energy and Geology (DGEG), to help prepare the necessary documentation for the submission.

The documents required to submit a grid connection request vary according to the type of request. Please check the documents required for each type of request here.

There are certain types of grid connection requests, the steps of which have deadlines governed by the Regulations on Commercial Relations.

1) Upfront Fees
After an enquiry is submitted and assessed, Customers will receive a written communication with the upfront fees. These fees are related to connection services that can include the following actions, under the Regulations on Commercial Relations:

Travel by our staff to the applicable site for assessment of the wiring diagram and point of connection;
Technical inspection;
The following items are also included in our connection services:

• a) Voltage level and point of connection;
• b) Materials that will be used;
• c) Wiring diagram for connection elements;
• d) Connection elements for exclusive use, when the power grid operator is obliged to build these connection elements.
• f) Connection elements for shared use, if applicable;
• h) Reimbursement for the Electrical Substation location, if applicable.

2) Quote estimate
After paying the upfront fees, Customers will receive a communication with the quote estimate for the grid connection within 15 working days.  During this step, if conditions are found for which the Customer or a third party is responsible, which prevent the cost estimate from being prepared, the grid connection request will be placed on hold and communication will be sent to the Customer with the reasons thereof. The period during which the request is pending shall not be taken into account as a deadline.

The following items may be mentioned in the quote estimate:

Shared grid connections: these costs are set out by ERSE, updated annually, and depend exclusively on the desired power output and the voltage level of the connection.

Costs with grid connection elements of exclusive use: these refer to costs incurred only with the connection of the installation in question. These costs will be borne by the Customer up to a length of 30 metres of cable (value defined by ERSE).

Costs with grid connection elements for shared use: these occur when one or more installations are connected and are calculated according to the desired power output, distance, type of connection (overhead or underground) and voltage level.

In the quote estimate sent by E-REDES, there may be up to three infrastructure work options: infrastructure work under the Customer’s responsibility, infrastructure work under E-REDES responsibility or shared infrastructure work, in which the Customer builds the grid connection elements for exclusive use and E-REDES builds the grid connection elements for shared use.

3) Execution of infrastructure projects (if applicable)
After paying for the costs, if the intended option involves using grid connection elements by E-REDES, the following deadlines will be applied:

For new grid connections and increased output in low voltage, the deadline for the execution of the infrastructure project is 30 working days, whenever under E-REDES responsibility, as long as there is no construction of medium voltage elements (such as distribution substations). If medium voltage elements are built, the deadline for execution is 120 working days.
For new grid connections and increased power output in Medium Voltage, the deadline for the execution of the infrastructure project is 120 working days, whenever under E-REDES responsibility.

Notes:

• Enquiries regarding grid connection conditions, grid changes, moving an electricity meter to a new place and one-off connections are not covered by regulated deadlines at any stage of the process.
• The fees presented by E-REDES (Grid Connection Services, Shared Grid Connections, Exclusive Use Elements and Shared Use Elements) are set out by ERSE and updated annually, and do not include the cost of drawing up the electrical design, which shall be provided by the person requesting the grid connection, if applicable.

The budget for the grid connection request includes the technical information, the sketch, the deadline for the execution of the work (if there is work). In the budget communication, the ATM reference is also made available to pay the budget, according to the construction option and payment method desired.

The following items may be mentioned in the budget:

Network sharing: these costs are fixed by the Energy Services Regulatory Entity (ERSE), updated annually, and depend exclusively on the requested power and the voltage level of the connection.

Costs with network elements for exclusive use: these refer to costs incurred only with the connection of the installation in question. These costs will be borne by the Customer up to a length of 30 metres of cable (value defined by ERSE).

Costs with network elements for shared use: these costs occur when one or more installations are connected and are calculated according to the requested power, the distance, the type of connection (aerial or underground) and the voltage level.

In the budget sent by E-REDES there may be up to three construction options: construction under the Customer's responsibility, construction under E-REDES' responsibility or shared construction, in which typically the Customer builds the elements for exclusive use and E-REDES builds the elements for shared use.

The budget sent by E-REDES may contain up to 3 construction options: construction under the Customer's responsibility, construction under E-REDES' responsibility or shared construction, in which typically the Customer builds the elements for exclusive use and E-REDES builds the elements for shared use.
After choosing the desired option, the Customer must pay for it using the respective entity and ATM reference.

If the option chosen involves the construction of connecting elements by the Customer, the Customer must consult the list of entities authorized to perform work on the E-REDES distribution network and choose a recognized entity to perform the desired work.  See the list of authorized entities here.

Next, you must send the following documentation to E-REDES, through the "Contact Us / Grid Connections and Power Increases" area, or alternatively deliver it to one of the E-REDES Service Points:

• Notice document of the beginning of the works, where the Customer's identification, the number of the grid connection request in question, the responsible technician (registered at DGEG) must be included;
• Schedule of the work, indicating the date foreseen for the beginning of the work, the deadline, and the end date of the work.
• After validation of the referred documents by E-REDES, a communication is sent to the Customer with the information that he may start the execution of the work.

 In a grid connection process, there may be pending issues in the following steps of the process: Study and analysis of initial conditions, quote estimate, authorisation of the project, project execution and acceptance of the completed work. The customer and/or third parties can be responsible for these pending issues.
Whenever a request for grid connection is on hold, Customers are informed of the reasons thereof and the action to be taken to settle them, in case of the Customer's responsibility. Once the reasons for the pending request has been resolved, Customers can submit the respective evidence through the "Contact Us / Grid Connections and Increased Power Supply / I want to add information to my request" area or, alternatively, submit the evidence at an E-REDES store.
Whenever a grid connection request is on hold, the days on which it is active shall not be taken into account for deadline purposes.

If the power to be contracted is lower than the installation's maximum admissible power, the customer must request an increase in contracted power from their supplier.

In situations where the power to be contracted is higher than the installation's maximum admissible power, the customer must request a power increase through the Digital Counter on our website.

See the documents required to request a power increase here.

After submitting the request for power increase, the Customer receives a communication with the initial charges (Connection Services), as defined in the Commercial Relations Regulations.

When the Customer pays the initial charges, E-REDES analyses the connection conditions of the installation and, within 15 working days, excluding pending issues, sends an estimate communication to the Customer.

This budget notification contains the network co-participation value, in €/kVA, in accordance with the Commercial Relations Regulation, corresponding to the difference between the required requested power value and the current requested power of the installation. The budget communication may also foresee the need for the construction of connection elements whenever the mains supplying the installation does not support the new desired power value.

In addition to the power increase process with E-REDES, the customer must ensure that the installation is certified for the new power value. If it is necessary to certify the installation(s), the customer must use an electrical installation inspector recognized by the General Directorate of Energy and Geology (DGEG).

To make this request, please note that the power required to carry out the infrastructure work cannot be greater than the power required for the definitive installation, and the power supply system (overhead/underground) must be the same.

The Customer must request a definitive grid connection request through the Digital Customer Service on our website.
If these two conditions are not met, two separate requests must be opened: a request for temporary grid connection regarding infrastructure works and another request according to the desired definitive installation (e.g. single-family home grid connection request).

Check the documents required to request a definitive grid connection request here.

After submitting this request, Customers receive a communication with the upfront fees (Grid Connection Services), in accordance with the Regulation on Commercial Relations. Once these fees have been paid, the technical conditions for grid connection are analysed and a quote estimate is sent to the Customer. In the quote estimate sent by E-REDES, there may be up to three infrastructure work options: infrastructure work under the Customer’s responsibility, infrastructure work under E-REDES responsibility or shared infrastructure work, in which the Customer builds the grid connection elements for exclusive use and E-REDES builds the grid connection elements for shared use.

When the request is completed, Customers receives a communication containing the Supply Point Code (CPE) assigned to the installation. This CPE is unique and must be used to sign up for a contract with your electricity supplier. Once the work is completed, the installation must be certified by an electrical installation inspection entity accredited by the Directorate-General for Energy and Geology (DGEG). Once the installation has been certified, your contract with the electricity supplier is deemed final.

 A temporary power distribution should last as strictly necessary for the event in question, and is typically intended for circuses, fairgrounds, festivals, outdoor shows and similar events. 
Check the documents needed to request a temporary power distribution here.

Requests for temporary power distribution should preferably be made 15 working days prior to the event's scheduled date.

The maximum length of time for a temporary power distribution is determined by an authorisation issued by the relevant administrative authority (e.g. City Council). 
You can check the mandatory requirements for a temporary power distribution here.
 

Yes, you can. You can make a request to change the location of your electricity meter through the Digital Customer Service on our website. This request generally follows the steps indicated below. You can check each step in detail, as well as the documentation required to make the request here.

No seu portfólio de sistemas, a E-REDES conta com uma solução centralizada de gestão e comando da iluminação pública (IP), designada Smart-IP.
A solução Smart-IP carateriza-se por permitir a monitorização, controlo e parametrização da iluminação pública, suportada em equipamentos de Smart Metering IP e em equipamentos empresariais de telecontagem.

Para os equipamentos de medição inteligentes integrados nas redes inteligentes existe a possibilidade de realizar operações de forma remota, nomeadamente, de âmbito operacional como a ativação e desativação do fornecimento de energia ou a realização de algumas das visitas combinadas com o cliente, ou de âmbito contratual como a alteração da potência contratada ou de parâmetros tarifários e restabelecimento de fornecimento.

A ativação ou desativação do fornecimento de energia em que não seja necessária a deslocação ao local, será executado de forma remota.
O serviço deve ser executado no prazo máximo de 24 horas, a contar do momento da receção da solicitação do comercializador caso o cliente não tenha indicado data preferencial, ou partir da hora e data preferencial indicada pelo cliente ao comercializador.
Caso o seja solicitada urgência na realização do serviço, o mesmo deve ser executado no prazo máximo de 3 horas após da receção da solicitação do comercializador.
Se o serviço remoto não for executado com sucesso nos prazos máximos previstos, o cliente será informado pela E-REDES ou pelo seu comercializador, em 24 horas, que pode agendar uma visita ao seu local de consumo para realização da ativação ou desativação do fornecimento de energia.

Sempre que seja possível cumprir as obrigações nos termos previstos no Regulamento de Qualidade e Serviço, as visitas combinadas serão realizadas remotamente. 
As ações remotas, em substituição de visitas combinadas, devem ser realizadas nos seguintes prazos:
a)    Num intervalo de tempo máximo de 24 horas, a contar a partir da hora e data acordada com o cliente, caso não seja necessária a presença do cliente no local de consumo;
b)    Num intervalo de tempo máximo de 60 minutos, a contar a partir da hora e data acordada com o cliente, caso seja necessária a presença do cliente no local de consumo durante a atuação remota na instalação.

Os pedidos feitos pelo comercializador para alteração da potência contratada ou dos ciclos/parâmetros tarifários das instalações integradas em redes inteligentes serão realizados de forma remota.
O serviço deve ser executado no prazo máximo de 24 horas, após a receção da solicitação do comercializador caso o cliente não tenha indicado data preferencial, ou partir da hora e data preferencial indicada pelo cliente ao comercializador.
Se o serviço remoto não for executado nos prazos máximos previstos, o cliente será informado pela E-REDES ou pelo seu comercializador, em 24 horas, que pode agendar uma visita ao seu local de consumo para realização das alterações solicitadas ou pode optar por uma nova tentativa de execução do serviço remotamente.

A aplicação deste serviço considera-se apenas nas situações em que as interrupções por facto imputável ao cliente foram solicitadas pelo comercializador.
Nas situações em que seja possível realizar remotamente o restabelecimento do fornecimento de energia, este será realizado nos seguintes prazos:
a)    3 horas para restabelecimentos urgentes, conforme definido no Regulamento de Qualidade de Serviço;
b)    6 horas para os restantes restabelecimentos.
Decorridos o prazo máximo previstos, e caso não seja possível realizar o restabelecimento remoto, são aplicáveis os prazos e procedimentos previstos no artigo 85° do Regulamento da Qualidade de Serviço, com início na data de solicitação do comercializador.

In order for your electricity supply to be resumed, we must collect a reading and you will have to pay for any disconnection and reconnection costs which may range from 24.24 and 116.32 euros (+ VAT), according to the means used for disconnecting your electricity supply, which will be included on your utility bill.

You can request information on the status of your request through the “Contact Us” section, by stating the respective subject or alternatively call our Consumer Helpline – 218 100 100 ( 8 a.m. – 8 p.m., working days, national landline call costs).

The Supply Point Code (CPE) is a unique key that identifies your installation, which can be found on your utility bill.

E-REDES technicians replace electricity meters. They wear proper uniform and badges bearing the company logo.

The Digital Counter is a service provided by E-REDES that allows customers to make several requests and monitor the status of their interactions with the company in a single area. Such as, sending readings and consulting the history, making requests for network connection, reporting faults and anomalies in the network, consulting and managing your consumption locations, among others.

Yes, anyone can request it as long as a written authorisation to a third party is presented. The authorisation form can be downloaded here. 

The illegal use of electricity is illegal and harms everyone, starting with you. The safety of people, property and supply is at stake. All behaviour aimed at obtaining electricity supply without paying for it should be reported.
Examples of fraud/illegal acts can be a direct connection to distribution grids or actions that may distort the normal operation of electricity measurement or power control equipment.
By reporting a fraud/illegal act, the situation will be investigated and corrected, which will contribute to greater equality and fairness on how electricity costs are charged.

Reports can be made anonymously. To do so, you should not enter your Name and Telephone Number in the "Contact Details" indicated in the form.

If you think you are not responsible for any irregular use of electricity, you must send documentation that proves so. For instance, if you moved in and the period of irregular consumption corresponds to the stay of a previous tenant, you must send a copy of your lease agreement confirming the date from which you started living in the property. The documentation must be sent via the "Contact Us / Fraud / I have questions about the regularization of an irregular situation" area.

If you are responsible for any irregular electricity consumption, you must pay any outstanding amounts.

In case of an electrical fault in the power network, you can report the situation via the Digital Customer Service (Balcão Digital) on our website, our App or the Electrical Faults line (800 506 506 – toll-free number, 24h). 

If you think that your street is poorly lit, please address your request to the local authority (Municipality or Parish Council), the public entity that is authorised to define the number of street lights that should be installed. They will in turn contact E-REDES. 

You can report the reading using one of the following methods:

1. Digital Customer Service (Balcão Digital), available on our website;
2. E-REDES APP (available for Android and IOS);
3. Our toll-free number for readings (800 507 507, 24h/day)
4. Through your electricity supplier.
    

The best date for this is recommended by your supplier on your electricity bill.

If you have trouble submitting your reading, contact our Customer Support Helpline – 218 100 100 (8 a.m. – 10 p.m., business days, national landline call charges).

Current legislation (Safety Regulations for High Voltage Overhead Lines) sets out a minimum distance of four metres for high voltage overhead lines from buildings in order to ensure the safety of people and property.

É um dispositivo inteligente de gestão de energia elétrica, integrado numa infraestrutura tecnológica, que, para além de medir o consumo de eletricidade, permite o tratamento e disponibilização de dados e o apoio ao fornecimento de serviços, através da comunicação remota.

O contador inteligente regista o seu consumo de eletricidade a cada momento e comunica-o de forma automática, sem necessidade de intervenção manual. Quando esta funcionalidade estiver ativa, irá receber uma comunicação da E-REDES com essa informação. Até lá, aconselhamos que continue a enviar as leituras do contador, periodicamente

• O registo do seu consumo passa a ser automático. Não necessita de dar leituras todos os meses;
• Os consumos reais são registados e enviados ao seu comercializador para faturação, sem estimativas;
• Pode acompanhar o seu perfil energético e ajustar o seu comportamento;
• As alterações contratuais são realizadas à distância, sem ter de ficar à espera de um técnico da E-REDES ;
   

• A deteção e resolução de avarias é feita remotamente e de forma mais célere
• Aumento na eficiência no planeamento, manutenção e operação das redes de distribuição 
• A realização de operações remotas permite a redução de emissões de CO2 para a atmosfera
   

• Emissão de faturas com base em consumos reais 
• Oferta de serviços permanentemente adaptados ao perfil do Cliente 

The installation of smart meters is part of E-REDES’ mission as the Distribution Network Operator, responsible for delivering an excellent public service focused on the customer and promoting the energy transition.

The new meters have a more advanced technology that allows us to increase the quality of the service we provide you, such as the automatic remote collection of readings. In addition, we enhance environmental sustainability and energy efficiency.
 

E-REDES has carried out, over the past few years, a smart meter installation plan that was completed at the end of 2024. However, there are still Normal Low Voltage (BTN) Consumption Sites that still do not have smart equipment due to lack of access. If you have not yet been contacted for the installation of a smart meter, we suggest that you contact us using the form.

Yes. E-REDES informs customers in advance about the expected period for the installation of the smart meter.

If you want to know if your installation is covered by the campaign for replacing electricity meters in the next 12 months, the query can be made through our chatbot, available at the bottom right of the page, by selecting the options “Meter / Meter Replacement”. You must have with you the Delivery Point Code (CPE) for your installation.

No. E-REDES, as the Distribution Network Operator, is responsible for installing, replacing, operating and maintaining the smart meter, as well as informing the customer about its use. The equipment is owned by E-REDES.

The data collected by smart meters are processed by E-REDES, with due safeguarding of the fundamental rights of the data subject.  
These are used exclusively to ensure compliance with legal obligations and the legitimate interests of E-REDES, only for the period strictly necessary for the pursuit of processing purposes and with certain and determinable retention periods.  

For more information on how E-REDES processes and protects personal data, you can consult the General Informative Note on Data Processing, available on the E-REDES website under privacy.

When this feature is active, you will receive a communication from E-REDES with this information. Until then, we advise you to continue sending meter readings periodically.

The installation of smart meters is supported by E-REDES, as the Distribution Network Operator, and, as such, does not require the payment of any monetary amount.

Yes. The activation or deactivation of the electricity supply, in which it is not necessary for a technician to travel to the site, can be done remotely.  

The service must be carried out within a maximum of 24 hours from the moment the request is received from the energy supplier, if the customer has not indicated a preferred date, or from the previously specified date and time. In an emergency situation, the service must be performed within a maximum of 3 hours after the request is received from the energy supplier.

If it is impossible to perform the service remotely, within the maximum deadlines provided, the customer will be informed by E-REDES or by its supplier within 24 hours, so that it is possible to schedule a visit to its place of consumption. 
 

The request to change the contracted power must be made to your energy supplier, who will then request the execution of this service from E-REDES.

As soon as you receive a communication from E-REDES informing you that the meter is integrated into a Smart Network, the service will be performed remotely, without the need for any technical visit.  

In the case of changing the number of phases of the installation (example: Single-phase to Three-phase), the contractual changes are all made on-site.
 

• O corte de energia é da responsabilidade do cliente sempre que tem na origem uma falha no pagamento ou impossibilidade de recolha de leitura por parte do distribuidor de energia elétrica.
• Após o cliente regularizar a situação, o restabelecimento da energia deve ocorrer dentro dos seguintes prazos: 12h para clientes baixa tensão normal; 8h para os restantes clientes; 4h caso o cliente pague o preço adicional definido no Regulamento das Relações Comerciais — RRC.
• Restabelecimento de energia dá-se em dias úteis entre as 8h e as 24h para clientes baixa tensão e todos os dias para os restantes clientes, entre as 8h e as 24h.

The Parish Council profile gives access to submit and view only 3 types of requests (“Focus(s) Off or Intermittent(s)”, “Street Off” and “Risk Situations”) for the parish in question. It does not allow access to more information than that.

São 180 dias. Após isso, o orçamento expira, é anulado e é necessário criar novo pedido caso se pretenda a reabertura. A fatura, que também está em anexo na plataforma, tem 30 dias de validade.

If the payment was not by entity/reference, as stated on the invoice, that is, payment by check or bank transfer, then proof of payment must be sent to cobrancas@e-redes.pt

These situations must be addressed to the Maintenance Area for correction at the registration level. Contacts are available from the phone icon.

These situations must be addressed to the Maintenance Area for correction at the registration level. Contacts are available from the phone icon.

These situations must be addressed to the Maintenance Area to verify the matter in detail. Contacts are available from the phone icon.

You can communicate in the form “Rua Totalmente Apagada”.

You should communicate one focus perform, as precisely as possible. In this way, you can get feedback and increase the probability of resolution in the field.

Meter unsealing consists of removing the seal that prevents it from being altered and may be necessary for a private electrician to carry out some work.
You can request it through the Digital Customer Service on our website. Alternatively, you can visit an E-REDES store.

 A temporary power distribution should last as strictly necessary for the event in question and is typically intended for circuses, fairgrounds, festivals, outdoor shows and similar events.
Check the documents needed to request a temporary power distribution here.

Requests for temporary power distribution should preferably be made 15 working days before the event's scheduled date.

The maximum length of time for temporary power distribution is determined by an authorisation issued by the relevant administrative authority (e.g. City Council).
You can check the mandatory requirements for a temporary power distribution here.

The “Contact Us” section, available through the Help menu, is an online form where you can ask us your questions or send us documents.

You can report the situation via the “Contact us / Our service / I want to report problems with the digital channels” section on our website.

Before placing an order you should take into account:

• if the HAN module you intend to use respects the defined requirements;
• whether your installation is for Normal Low Voltage consumption;
• whether you have a smart meter / EMI integrated in the smart grid.

The request for access to the meter's HAN port can be made directly to E-REDES or through your Supplier, giving you access to the serial communication port on the Digital Customer Service. In both cases, this service requires a download of the meter whose associated cost can be found here. The use of a HAN module allows you to access your consumption in real time, including production, if you have solar panels connected to that meter. This way, you can make more informed decisions that allow you to improve the energy efficiency of your installation.

Each module is the sole responsibility of the Customer.

You can report problems with the electricity supply – power oscillations and power surges – through the online form available in the “Contact Us / Malfunctions and Public Lighting / I have had problems with my power supply” section. 

In partnership with Serviin, E-REDES offers a personalized service via video call, through which a Portuguese Sign Language interpreter can help you communicate with an E-REDES assistant.

To do this, the Customer can make a video call via Skype with “Serviin - LGP Interpreter”, indicating to the interpreters that they want to speak to E-REDES and specifying which of the lines they want to contact, according to the availability of the Serviin service:

Customer Helpline (218 100 100) – between 8 a.m. and 10 p.m. on weekdays;

Breakdown Line (800 506 506) – between 8 a.m. and 11 p.m., every day except weekends.

Registration of Customers with Special Needs. Each client is unique. We work daily with a focus on those around us. We present different solutions to our clients.

The customer undertakes to build the electrical infrastructure in compliance with the general conditions of execution attached to the quotation letter. 

In short, the customer must:
       a.   Use materials and equipment qualified by E-REDES
       b.   Use service providers qualified by E-REDES
       c.   Present the work schedule for approval by E-REDES and ensure the presence of E-REDES technicians at specific stages of the work
       d.   Ensure that E-REDES technicians are present when materials and equipment are received at the factory
       e.   Ensure that the network interconnection protection system is inspected by a company qualified by E-REDES. 

Este segmento tende a valorizar questões críticas como as tarifas e preços de energia, a composição da fatura de eletricidade, as alterações climáticas (especificamente a promoção da eficiência energética no consumo), ou a inovação (redes inteligentes).

Este segmento considera questões críticas como a sustentabilidade financeira (dívida, contexto macroeconómico e estratégia E-REDES) e regulação, taxas e subsídios (quadro regulatório). 

Nesta área são identificadas as questões mais relevantes sobre as alterações climáticas (promoção da eficiência energética no consumo, investimento em energias renováveis) e tarifas e preços da energia (défice tarifário).

O segmento de Ambiente Territorial e Social dá particular destaque a questões como a iluminação pública, as alterações climáticas (promoção da eficiência energética no consumo, investimento em energias renováveis) e as tarifas e preços da energia (preços da eletricidade e défice tarifário).

1. In order to begin construction of the electrical infrastructure for connection to the network, which is the responsibility of the Customer, it must:
   
   1.    If it hasn't already been done, request a start of works meeting from the Customer Manager of the connection request

   2.    The works to be built by the Customer are defined in the quotation letter and are typically:
           a. new overhead, underground and/or mixed power lines
           b. any modifications to existing lines agreed with E-REDES (diversions, fibre optic cable installations, ...)
           c. any protection installations in other private installations (necessary to ensure the protection of goods and people)
           d. HV disconnection post (when this is the technical connection condition given)

   3.    For the execution of the infrastructures, the Customer must comply with the general execution conditions attached to the quotation letter.

   4.    The stages to be followed in the construction of the infrastructure are summarised as follows:
           a.    Drawing up the electrical plans
           b.    Obtaining all opinions from other government bodies and authorisations from the owners of the land crossed by the lines
           c.    Approving the electrical projects with E-REDES (E-REDES is responsible for sending them to DGEG for licensing)
           d.    Waiting for the establishment licences to be issued by the DGEG (once the establishment licences have been received, E-REDES will inform the Customer)
           e.    Once the establishment licences have been obtained, the Customer must send E-REDES a work plan for the construction of the infrastructures, together with a declaration from the executing company; the Customer must also request contact details for E-REDES site technicians (one for the lines and one for the HV Switching Station, if any).

   5.    If you have any questions, you can always contact your Customer Manager and/or E-REDES technicians.

To start an Autoconsumption process, the customer must first register on the DGEG portal. Once the registration is guaranteed, E-REDES will proceed to the viability analysis of the power to be injected into the grid. If the conditions match those requested, DGEG will grant the registration. If the conditions differ from those requested, acceptance by the customer will be required for the registration to be granted.  

Subsequently, E-REDES proceeds with the creation of the Production CPE as well as the analysis of the meter count and substitution or repair of the meter if necessary. Once the registration phase is concluded, the Autoconsumer will have to obtain the certification of the installation from the DGEG. E-REDES will subsequently receive a communication from DGEG, and the Self-consumer's installation will be in operating condition, and the reading of data inherent to the activity of the meter(s) will begin.

If the meter is not suitable for Self-Consumption, E-REDES will replace it at no cost to the Customer. The appropriateness of the meter only occurs after the Customer registers the self-consumption in the DGEG Portal. 

If the installed power of the production unit for self-consumption (UPAC) is greater than 4kW, a totalizer meter must be installed to measure the injection of the UPAC at the usage installation. The charges associated with the modem and the GSM telecommunications card are the responsibility of the self-consumer.

In accordance with the legislation in force: 

• The UPAC with installed power equal to or less than 700 W is exempt from prior control, provided that the injection of surplus into the RESP is not foreseen; 
• UPACs with an installed capacity of more than 700 W and less than or equal to 30 kW are subject to prior notification; 
• A UPAC with installed capacity greater than 30 kW and equal to or less than 1 MW is subject to prior registration and operating certificate; 
• A UPAC with installed capacity greater than 1 MW is subject to the granting of a production and operating license. 

Yes, it is possible to change these types of production installation to Self-Consumption. You must go to the DGEG and request the cancellation of your Miniproduction/Microproduction/UPP production installation (DL153/2014), and then make a self-consumption registration on the DGEG Portal. Naturally, it will be necessary to reconvert your existing installation into an Autoconsumption one.

The fourth hour balance is the difference between the consumption data in kW and the data injected into the grid in kW, in each 15 minute period. This means that everything that is produced in that 15 minute interval must be consumed in that same interval. What is not consumed is injected into the grid and another 15 minute cycle is started.

Self-consumers may register and access the Digital Counter, in the Consumption section, to consult the four curves of the load diagram (quarter-hourly), such as the consumption and injection value recorded by the meter. 

The data sent each month to the Supplier are presented in the Readings section of the Digital Counter, in which a distinction is made between the meter reading and the final balance that is considered by the Supplier.  

Caso tenha uma instalação de Microprodução, Miniprodução, Unidade de Pequena Produção (UPP) ou uma Unidade de Produção de Autoconsumo (UPAC) com potência instalada superior a 4kW, ao fazer a substituição do cartão GSM do contador totalizador pode pedir um teste de comunicações ao mesmo através da área Contacte-nos, selecionando “Autoconsumo e Mobilidade Elétrica” e “Outros”. 

Pode solicitar essa informação através da área Contacte-nos, selecionando “Autoconsumo e Mobilidade Elétrica” e “Quero saber o estado do meu pedido de autoconsumo”. 

The production installation must be equipped with protections, at interconnection level, that ensure fast, effective and automatic separation from the electricity distribution networks, as well as providing the function of homopolar maximum voltage protection. Therefore, for Self-Consumption installations with a connection power exceeding 250 kW, the installation of the interconnection/homopolar protection for grid connection purposes is not exempt.

The growth of electric mobility will strengthen the role of the Distribution System Operator (DSO) and the distribution network, since electric vehicles depend on the existence of a charging infrastructure, which, in a scenario of greater penetration of electric vehicles, will lead the DSO performing a very important role as a local network operator, market facilitator and consumption data manager.

We will always guarantee an undisturbed electricity supply. We are going to invest in smart charging solutions to avoid high investments and the use of non-renewable energies, never forgetting cybersecurity issues.

The European Network for Cyber Security (ENCS) and the European Association of Distribution System Operators (E.DSO) have defined a set of requirements to guarantee the safety of electric vehicle charging infrastructures. The aim is to protect the electricity grid from potential hackers who could cause a blackout through poorly protected electric vehicle chargers.

Pode fazer este pedido ao seu Comercializador. No entanto, deve ter em consideração dois pontos:

• o objetivo da UPAC é produzir, no máximo, a energia que necessita consumir, sendo aconselhável que a mesma tenha uma potência de instalação semelhante à potência contratada;
• o ICP (Interruptor de Controlo de Potência) no  contador está programado para desativar a passagem de corrente quando deteta um valor acima do contratado. Poderão surgir ocasiões onde a sua necessidade de consumo é baixa e a produção alta, resultando num valor de energia injetada superior ao limite estabelecido no contador, o que fará a sua ligação disparar.

Num regime de autoconsumo, o consumo não é calculado através das leituras diárias fornecidas pelo contador ou das leituras comunicadas pelo Cliente, mas sim com base num saldo quarto-horário entre a energia consumida pela rede e a energia produzida pelo Cliente, com base no regulamento do autoconsumo de energia elétrica.

Due to the volume of information received daily from the meter, the remote collection of the load diagram may have some delay, so there may be a need for recalculation over time, depending on the receipt of more and better information. 

Only after the calculation of the reading for the 21st of each month, and the consequent emission of the balance readings for billing purposes by the supplier in the following days, does E-REDES guarantee that the best possible information is fully reflected in the calculated reading. Therefore, only at that moment do we provide the Customer with information regarding the balance readings of the previous month. 

Todos os CPE com contrato ativo titulado pelo NIF do Município. Tem informação em detalhe dos dados técnicos (incluindo coordenadas e NIP) e, ainda, das leituras, consumos e diagramas de carga.

Significa que o CPE não tem equipamento de medição inteligente instalado ou não está a comunicar.

Self-consumption is consumption ensured by electricity produced by Self-Consumption Production Units (UPAC) and carried out by one or more self-consumers of renewable energy. 

Collective Self-Consumption consists of a group of self-consumers organised in condominiums of buildings in horizontal property regime or not, or a group of self-consumers located in the same building or area of apartments/houses, industrial, commercial or agricultural units, and other infrastructures located in a delimited area, in a close neighbourhood relationship, which have ACUs and share the energy produced among them.

The collective self-consumption model is based on the association of nearby consumers and production units to share energy. To be designated by its members, the Self-Consumption Management Entity (EGAC) represents collective self-consumption to operators and administrative entities.

The regulation makes the EGAC responsible for the relationship with the Distribution Network Operator to manage energy sharing and make production data available, as well as for the relationship with the aggregator to sell the surplus of collective self-consumption.

Consult the regulation on collective self-consumption here.

Decree-Law no. 15/2022, of January 14, which establishes the organization and operation of the National Electricity System, incorporated the provisions regarding renewable self-consumption (and revoked Decree-Law no. 162/2019, of October 25).

Decree-Law No. 15/2022 provides for the Collective Self-Consumption Regulation, covering matters such as the commercial relationship between the entities involved, the measurement, reading and availability of data, the modes of energy sharing between self-consumers or the application of regulated tariffs and prices.

Consult the regulation on collective self-consumption here.

Renewable Energy Community - a legal entity incorporated pursuant to this Decree Law, whether for profit or not, based on an open and voluntary adhesion of its members, partners or shareholders, which may be natural or legal persons, of public or private nature, including, namely, small and medium-sized enterprises or local authorities, which is autonomous from its members or partners, but effectively controlled by them, provided that and cumulatively: 

(a) The members or participants are located in the vicinity of the renewable energy projects or carry out activities related to the renewable energy projects of the respective energy community; 

(b) the said projects are owned and operated by the said legal person; 

(c) the main objective of the legal person is to provide environmental, economic and social benefits to the members or localities where the community operates, rather than financial gain.

The distinction between Collective Self-consumption (Autoconsumo Coletivo/EGAC) and Renewable Energy Communities (RECs) is related to the definition of its Managing Entity, specifically: 

1. Collective Self-consumption - the Collective Self-consumption Managing Entity (EGAC), is the entity, natural or collective, designated to manage the Collective; 
2. CER - A collective person, profit or non-profit, designated to manage the CER. 

The DSO is responsible for ensuring the commercial relationships set out in the Electricity System Regulatory Authority Regulations, as well as for collecting, processing and providing data associated with self-consumption. 

The DSO is also responsible for calculating the energy to be shared by the Consumption Facility or Associated Self-Consumption Facility in self-consumption, making the invoices that are applicable in the scope of the legislation and regulations. 

To start a Collective Self-consumption process, the Customer must first register on the DGEG portal. As regards the connection process to the Public Service Electricity Grid (How can I connect a Collective Self-consumption to the grid? RESP), the Collective Self-consumption process follows the same procedures as for Individual Self-consumption. Learn more by visiting the Individual Self-consumption page.

The general conditions for contracts for grid use for self-consumption through the RESP were approved through Directive no. 12/2022, of May 19th, published in Diário da República.

In the case of energy sharing within a collective self-consumption, the consumption measured on the meter of the user installation no longer corresponds to the consumption supplied by the Supplier, as the energy shared by self-consumption must be deducted. On the other hand, if the Self-Consumption Production Unit (UPAC) is interconnected with the consumption installation through the public network, network access tariffs will be charged on the value of shared energy (self-consumption through the RESP). This charge is made by the Distribution Network Operator to the Self-Consumption Managing Entity (EGAC).

The exercise of the activity of electricity generation is free, subject to prior control.
Prior control is exercised through the award of a production license, at the request of the interested party, for the installation of an Electricity Generating Centre.
The installation of electricity generating centers under the special regime is subject to a production license.

The production license confers the right to establish the Electricity Generating Center. If the facility is connected to the national distribution grid, it must request the technical connection conditions from E-REDES.
This request should contain:

• Identification of the promoting entity (name, NIF or permanent certificate access code, address);
• Telephone and email contacts of the promoter's representative;
• Geographical coordinates of the connection point;
• Location plan of the connection point;
• Site plan (geographical limits);
• Production license, reception point or previous communication.

The holder of the production license or the act of admission of prior notice may only start industrial operation of the generating station after obtaining the operating license or certificate.
The operating license and certificate define the conditions to which the operation is subject and, once granted, become part of the conditions of the production license or the act of admission of the advance notice for the Electro-Production Center to which they refer.

O exercício da atividade de produção em cogeração é livre, podendo ser exercida por pessoas singulares ou coletivas, de direito público ou privado, sem prejuízo da sujeição a controlo prévio para a instalação e exploração da respetiva instalação.
Os títulos do controlo prévio variam de acordo com a dimensão da instalação de cogeração, nos seguintes termos:
    a) Registo da instalação da cogeração e correspondente certificado de exploração, no caso da microcogeração, independentemente do regime remuneratório aplicável;
    b) Comunicação prévia com prazo e correspondente certificado de exploração, no caso da cogeração de pequena dimensão não enquadrada no regime remuneratório especial;
    c) Licença de produção e correspondente licença de exploração, nos restantes casos.
 

Não, a produção de cogeração é regulada pelo DL 23/2010 de 25 de março na sua redação atual.

O titular da licença de produção ou do ato de admissão da comunicação prévia só pode iniciar a exploração industrial do Centro Eletroprodutor após obtenção da licença de exploração ou do certificado de exploração.

Para a alteração do regime remuneratório para excecional, o produtor deverá enviar um pedido de Alteração das condições de ligação, através de carta em formato pdf com assinatura digital pelo representante legal do produtor, com as seguintes informações:

• Código de acesso à certidão permanente de empresa 
• Se altera configuração para autoconsumo, e se sim qual o CPE de consumo associado 
• Se pretende funcionar em ilha, e se sim quais as condições técnicas propostas para o efeito 
• O esquema unifilar contendo o ponto de ligação e integrando todas as instalações elétricas que a integram e eletricamente interligadas, identificando onde estão os sistemas de medida e contagem e de proteção, TT e TC com as suas caraterísticas elétricas, e o disjuntor de interligação 
• Informação dos esquemas elétricos das proteções de interligação 
• Licenças e autorização havidas pela DGEG para a nova topologia.
   

• Engenharia Eletrotécnica e de Computadores;
• Análise e Engenharia de Big Data;
• Engenharia Informática

• Engenharia Eletrotécnica e de Computadores;
• Engenharia Informática e Computação

• Engenharia Eletrotécnica e de Computadores;
• Engenharia Informática

• Engenharia Eletrónica e Telecomunicações;
• Engenharia Informática;
• Cibersegurança 

• Engenharia e Gestão de Sistemas de Informação;
• Engenharia Eletrónica Industrial e Computadores;
• Engenharia Informática;
• Engenharia de Telecomunicações e Informática

Over-equipment consists in the modification of the Electricity Generating Centre (CE) by increasing the installed power achieved through the installation of more generating equipment or inverters, up to a limit of 20% of the connection power assigned to the CE in the initial production licence.

The initial connection power, with the Over-equipment, remains unchanged.

The Over-equipment may be legally separated from the pre-existing Electricity Generating Centre, being registered in the pre-existing prior control title in the name of a legal entity different from the holder of the CE to be over-equipped and controlled by the latter.

The Retrofitting of an Electricity Generating Centre (CE) consists in the total or partial replacement of the generating equipment of the renewable primary source CE, without changing the deployment polygon of the pre-existing CE.

All renewable energy source CEs can be retrofitted.

With the exception of hydroelectric plants with a connection power exceeding 10 MVA, the total retrofitting of the CE may increase its connection power, once only, up to a maximum of 20% of the connection power initially allocated.

A hybrid is an electricity generating centre (CE) or a production unit for self-consumption (UPAC) which, in the prior control procedure, simultaneously presents more than one production entity that uses several primary sources of renewable energy.

Hybridisation consists of the addition to the existing CE or UPAC of new production units that use a different primary source of renewable energy, without changing the injection capacity of the pre-existing CE or UPAC.

Hybrids and hybridisation follow the prior control procedure, depending on whether it is greater than 1 MW or less than or equal to 1 MW.​

A storage facility is a facility where energy is stored. It may be autonomous when it has a direct connection to the Public Service Electricity Supply Network (RESP) and is not associated with an electricity generating plant or a UPAC, excluding storage facilities that are part of the electrical installation of the user facility.

The storage activity carried out autonomously is subject to the prior control procedure, depending on whether it exceeds 1 MW or is less than or equal to 1 MW.

Additional Energy consists of the active energy resulting from the use of the additional power, excluding the energy from over-equipment, if any. Additional Power is understood as the difference between the installed power and the connection power.

The Electricity Generating Centre's connection power remains unchanged, and the injection of additional energy is not prevented.

An Electric Vehicle Charging Station (PCVE) can be installed in private space (home, work, residential condominium or parking lots) or in public space (public roads).

The connection of a PCVE in public space requires a network connection request that is made through the Digital Counter, by clicking on "Network Connections" and "Companies/Businesses".

In the case of connecting a PCVE in a private space, the following cases may occur:

• Space does not have a network connection, so it will be necessary to make a network connection request; 
• Space within an installation with a grid connection and without power availability for the installation of the PCVE, so it will be necessary to make a request for grid connection to increase power;
• Space is inserted within an installation, with connection to the grid and with availability for the PCVE installation, so no change on the grid side will be required.

In addition to the grid connection, any PCVE to be installed in public or private space must comply with the legislation in force, which you can consult in the Technical Guide for Electrical Installations to Power Electric Vehicles available on the DGEG website.

For more information about the electric mobility network, the entities involved and the respective legislation, please contact the Managing Body of the Electric Mobility Network (Mobi.E).
 

E-REDES suggests prior contact with a responsible technician/electrician, registered in the Directorate-General for Energy and Geology (DGEG), to help prepare the documentation required for the request.

Opening a PCVE connection request implies sending the following documentation: 

Electrotechnical sheet (model approved by DGEG) signed by a responsible technician registered at DGEG and filled out in full. The form must indicate the total constitution of the building in question and not only the constitution of the fraction(s); 
Address and coordinates of the delivery point;
Municipal building permit, declaration of the competent entity (City Hall, Parish Council) or land registry that attests to the legality of the construction;
Photographs of the delivery point and the surrounding network to characterize the installation site.
Property identification number (if it exists).
The network connection request is made through the Digital Counter, by clicking on "Network Connections" and "Companies/Businesses".

Electric vehicles depend on the existence of a charging infrastructure, which leads E-REDES to assume a very relevant role as the local network operator and consumer data manager, ensuring the connection and supply of electric energy to electric vehicle charging stations and the calculation of consumption for billing network access.

Electric vehicles depend on the existence of a charging infrastructure, which leads E-REDES to assume a very relevant role as the local network operator and consumer data manager, ensuring the connection and supply of electric energy to electric vehicle charging stations and the calculation of consumption for billing network access.

The entities involved in the grid connection process vary according to the type of site where the Electric Vehicle Charging Station (EVPC) will be installed - private sites with private access or public/private sites with public access.

In the case of a PCVE connection, the following cases may occur:

Space does not have a grid connection, so a meter will be installed when the connection is made;
Space is already connected to the grid, and an intelligent meter integrated into the intelligent grid is required. If these conditions are not met, E-REDES will make the necessary changes.
If you do not wish to connect to the Mobi.E network, you do not need to change the existing meter in the installation.

For more information see the website of Mobi.E.

This data is reported daily.

Private spaces with private access (Houses, Condominiums, and Companies):

For charging at a conventional outlet, a cable provided by the electric vehicle manufacturer is typically used. The standard power for this type of charging is 2.3 kW. This means that it takes about 6 hours to charge the equivalent of a 100 km range.

In the case of wallboxes - a home charging station - the cable can either be provided by the electric vehicle manufacturer or be integrated into the wallbox. The power of this type of charging station can be between 3.7 kW and 22 kW. In these home charging stations, it takes between 4 hours and 45 minutes to carry out a charging equivalent to a 100 km range.

Sockets:

Schuko (conventional socket)
Mennekes (wallbox)

Public spaces with public access (public roads and other locations) or private access (supermarkets, shopping malls, among others):

There are two types of charging stations: Normal Charging Stations (PCN) and Rapid Charging Stations (PCR).

Normally, Normal Charging Stations provide Mennekes sockets and charging powers between 3.7 kW and 22 kW. In these, the supply is made in alternating current, and it takes between 4 hours and 45 minutes to make a charge equivalent to 100 km of autonomy.

In the case of Rapid Charging Stations, characterized by charging powers above 22 kW, the supply can be made in alternating or direct current. In this case, sockets of the type CHAdeMO or CCS (COMBO) is used, which always have an integrated charging cable. Depending on the type of battery and electric vehicle, a charging equivalent to a 100 km range takes about 20 minutes.

If you wish to have access to any charging station connected to the network of electric vehicle chargers (Mobi.E network) you must enter into a contract with an Energy Retailer for Electric Mobility (CEME) to receive an access card to these chargers.

The list of Suppliers and Operators can be consulted on the website of the Mobi.E.

If your house is without electricity, please let us know via WhatsApp – 913 846 398. Find out more here

• Beatriz Sousa Carvas
• Luísa Queirós Carvalho Amaral
• Sofia Teixeira Vaz        

• Beatriz Silva de Freitas
• Beatriz Da Silva Simões

• Ana Beatriz Simões Fernandes
• Marta Sofia Paiva Nunes