Customer Relations and Service

Find the answers to your questions

Customer Relations and Service - FAQs

Frequently Asked Questions

  1. In the Digital Customer Service section, you can check and edit your personal data as well as your installation data. If you are unable to access your account, you can report the situation to us at “Contact us / Our customer service / I want to report problems with the digital channels” on our website.

  2. You can report the issue through the "Contact Us / Customer Support / I have difficulties accessing or using the digital channels" section on our website.

  3. The “Contact Us” section, available through the Help menu, is an online form where you can ask us your questions or send us documents.

  4. The Supply Point Code (CPE) is a unique key that identifies your installation, which can be found on your utility bill.

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Digital Customer Service

All in one service

By accessing our Digital Customer Service, you can submit electricity meter readings, request a grid connection, report faults and anomalies to the power grid operator, check and manage the electric energy consumption of your place of installation, etc.

https://balcaodigital.e-redes.pt/home