The Point of Delivery Code (CPE) is the unique identification code assigned to an electricity supply point and is used to uniquely identify the electrical installation.
You can find your CPE:

• on your electricity bill from your energy supplier;
• in the notification confirming the completion of your grid connection request.

If you do not have an electricity bill or have not submitted a grid connection request, you can request your installation code through the Digital Portal.

Schedule your technical visit through the “Contact Us / Technical Visits / I want to schedule / reschedule a technical visit” section.

Alternatively, you can contact us through our Customer Support Line – 218 100 100 (8 a.m. – 10 p.m., business days, national landline call charge), or visit one of our service points.

Schedule a date and time for us to replace your electricity meter

You can do this through the Appointments option available on the Digital Service Portal (Balcão Digital) or in the E-REDES Digital App.

Alternatively, you can call the Customer Support Line on +351 218 100 100 (available on weekdays from 8:00 a.m. to 8:00 p.m.; calls are charged at the standard rate for the Portuguese fixed-line network).

This replacement is free of charge

Replacing your electricity meter is a free service. During the visit, you should not be asked to pay any money or provide any personal identification documents.

If your meter is located outside the property and is accessible to the technicians from the public street, you do not need to be present during the replacement.
 

A request for a grid connection generally follows the steps mentioned below. You can check each step in detail here, as well as the documentation required to make the request.
 
You can submit your grid connection request through the Digital Customer Service.
Alternatively, you can do so at an E-REDES Store

Request > Documentation Analysis > Opening of a customer file > Charging of Upfront Fees > Acceptance and Payment of Upfront Fees > Quote Estimate > Acceptance and Payment of Costs > Execution > Conclusion