As part of E-REDES' activity, it is sometimes necessary to schedule requests or services in order to carry out the activity. Due to regulatory requirements, we hereby disclose the conditions for making appointments:
- Appointments are made between 8:00 a.m. and 6:00 p.m., at 2:30 p.m. intervals;
- If either party fails to show up, the other will be compensated €20;
- The cancellation or rescheduling of the technical visit can only be made until 5pm on the previous working day;
- E-REDES may refuse recurring rescheduling when it could jeopardize the execution of smart meter installation and maintenance campaigns, as well as extraordinary readings.
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