E-REDES Contacts
Reach E-REDES through the fastest and most convenient channel for you
E-REDES provides multiple contact channels so you can handle your requests quickly and easily. Choose what works best for you between digital tools, our consumer helpline, or one of our service points across the country.
Digital Service Channels
Digital Service Des
Submit meter readings, report issues and faults, request a grid connection and view your energy consumption.
Use the E-REDES WhatsApp service at +351 913 846 398 to report faults and reschedule appointments.
Video Call
Speak with one of our service desk assistants and take care of what you need without leaving home.
Telephone Contacts
Consumer Helpline
Get help with billing, contracts and more. Our consumer helpline is available on business days at +351 218 100 100 (national landline rate).
Electrical Faults
Report faults on the electricity grid by calling 800 506 506. The line is available 24 hours a day, every day, and calls are free of charge.
Meter Reading
Submit your meter reading by calling 800 507 507. The line is available 24 hours a day, and calls are free of charge.
Fale connosco!
Caso não encontre o que procura, utilize o formulário de ajuda disponível no Balcão Digital.
Portuguese Sign Language support
In partnership with Serviin, E-REDES provides personalized support via video call, with a Portuguese Sign Language (LGP) interpreter who can help clarify questions, submit requests, request information, and check your local data.
Find your nearest service point
We recommend using our digital channels or consumer helpline whenever possible for a faster response. If you prefer to visit in person, browse the list of available service points by district.
Still have questions?
Find the answers to your questions on our frequently asked questions page.
