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EDP Distribuição is now E-REDES

The "E" symbol gains dynamism in the digital environment, becoming an element of inexhaustible energy, connecting businesses, companies and, most importantly, people, in a constant energy network, which refers to the company's main function. 

In addition to the name change from EDP Distribuição to E-REDES, the new brand will have a dynamic logo, whose graphic line will be marked by the new name of the company in black with the color yellow in the background. This change in image, which no longer has elements of color or design common to other companies in the EDP universe, reinforces the identification and uniqueness of the distribution network operator.
This change in image, which no longer has elements of color or design common to other companies in the EDP universe, also reinforces the identification, uniqueness and neutrality of the distribution network operator.

The process of image separation between operators of the same economic group within the electricity sector, in line with European Commission indications, was approved by the Energy Services Regulatory Authority (ERSE) on 11 August 2020, followed by the development of an action plan to ensure cost neutrality and guarantee the transition to the new brand without any impact on consumers and other stakeholders. 

Responsible for the management of the high and medium voltage grids, whose grantor is the State, and of low voltage, through municipal concessions, E-REDES operates 228 thousand km of distribution network. To achieve this, it counts on the daily involvement and unparalleled professionalism of more than 3 thousand employees and about 4,500 service providers to the satisfaction of 6.2 million customers.

As a reference operator at a European level in the management of energy distribution networks and an active agent in the energy transition, guaranteeing the provision of an essential public service of excellence, E-REDES is committed to guaranteeing the provision of an essential public service through a quality service, focused on the customer and guided by strong social responsibility.

As of today, EDP Distribuição, the company that manages the energy distribution network in mainland Portugal under a concession regime, will be renamed E-REDES - Distribuição de Eletricidade, SA (E-REDES).

A new brand, the same network energy. A new brand, the same mission:

To guarantee electricity supply for all consumers, with quality, safety and efficiency; 

Promote development of the distribution network that supports the energy transition;

Ensure, in an exempt manner, the availability of services to market agents.

  1. The Energy Services Regulatory Entity (ERSE) has determined, through Regulation no. 632/2017, of December 21, 2017, the image separation between operators of the same economic group within the electricity sector, namely the Distribution Network Operator, in line with the indications of the European Commission. In this regard, EDP Distribuição, as a distribution network operator, both in high voltage and medium voltage, as well as in low voltage in the electricity sector, submitted a proposal to change the brand to ERSE in the first quarter of 2018. This proposal was approved by ERSE on August 11, 2020.

  2. Besides the change of name from EDP Distribuição to E-REDES, the new brand will also have a logo whose graphic line will be marked by the new company name in black with the color yellow in background. With this image change, which no longer has color or design elements common to other companies in the EDP universe, the identification and uniqueness of the distribution network operator will also be reinforced.

  3. EDP Distribuição has a transitional period until January 31, 2021 for the implementation of the measures necessary to achieve the corporate image now approved, including the adoption of the altered commercial designation in communication or billing media to entities, with which it relates under the legal and regulatory terms. The company will have, yet, an additional period until December 31st 2021 to realize the necessary actions to the adoption of the new brand on public attendance points. 

  4. E-REDES will continue to be the company of the EDP group, which operates the energy distribution networks in mainland Portugal, under concession.

  5. EDP Distribuição remains committed to guaranteeing the same level of service and operations at national level through the concessions of high, medium and low voltage energy distribution. The company also maintains its focus on the energy transition and its commitment to continue to be a brand of trust and close to consumers, with a quality service, focused on the customer and guided by strong social responsibility. To this end, it is developing an implementation proposal that includes all stakeholders, so that everyone can follow the change process and recognize themselves in the new brand.

  6. The "E" of E-REDES means energy and the word "NETWORK" translates very clearly our focus on an integrated management of the entire distribution network, capable of ensuring reliability, security, modernity and sustainability of the national electrical system and safeguarding the interests of consumers, municipalities and the country.

  7. EDP Distribuição is a solid brand, credible and recognized by all Portuguese. The new brand aims to ensure the continuity of service quality, without any disruption to end customers.

  8. No. Since EDP Distribuição has only changed its brand to E-REDES, there will be no need to provide the Company with your data again or to make a new registration in the reserved area.

  9. Yes, it is the same Company, with a new brand. You can still contact us through the Service Points and the Customer Support lines.

  10. Yes, there was only a change in the Company's trade name.

  11. Any technician at the service of E-REDES is duly identified by the vest and the respective credential. If in doubt, you can ask the technician for the badge or use the Customer Support lines (800 100 100 or 218 100 100) for clarification.

  12. EDP Distribuição changed its name to E-REDES on January 29, 2021. As such, the new brand already appears in all communications and contacts with customers.

     

  13. Yes. Any request that has been made to EDP Distribuição keeps the same number, despite the change of the brand to E-REDES.