Compliance

We are the values we live by

E-REDES endeavour to act in accordance with the values of independence, transparency and confidentiality, so we implement measures that comply with these principles.

Autonomy, transparency, non-discrimination, confidentiality, and differentiation between image and communication

We carry out our duties in accordance with these fundamental values.

Each year a Compliance Programme is prepared: a document that establishes the appropriate values, standards and measures to exclude discriminatory behaviour in relationships with all entities that E-REDES relates to. A Compliance Officer is chosen to verify compliance with the Program. Validation of this document is done by the Entidade Reguladora dos Serviços Energéticos (ERSE).
 
In addition to the Compliance Programme there is also a Code of conduct – which aims to establish general rules and procedures of conduct for E-REDES employees and service providers when carrying out their activities. 

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Compliance Officer
Conformity

The Compliance Officer is the person appointed by E-REDES to carry out the duties of Compliance. This Officer is totally independent of E-REDES and has access to all the information required from the company and any related companies in order to carry out its duties.

The Compliance Officer:

 

Dr. Paulo Lopes Marcelo

Contact Compliance Officer
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Related documentation

Compliance Program 2024
2023 Compliance Program
2022 Compliance Program
Compliance Reports
E-REDES Code of Conduct
Customer service procedures