Individual Customers

The relationship with our customers is of enormous value to us.

Although the commercial relationship is established with the retailers, it is we - as distribution network operators - who deliver the energy to your home. Count on us, count on our energy.

Customers with special needs

We guarantee a quality relationship for all our clients with special needs.

Area Reservada Operadores Telecomunicacoes
Service points

We have several communication channels at your disposal. For a face-to-face service, find your nearest service point.

Contactos Agendar Loja
E-REDES numbers
Energy in numbers

Follow the evolution of energy data at national level. On this page you will find daily updates of production and energy data in Portugal.

Information on Alternative Dispute Resolution for Consumers

The consumer may send his complaint or any consumer conflict to the entities responsible for the protection and promotion of consumer rights, namely the Directorate-General for Consumers or to the alternative dispute resolution mechanisms that are or will be legally constituted, including those made available by ERSE.
The alternative dispute resolution procedures available to consumers are mediation, conciliation and arbitration.

E-REDES is subject to necessary arbitration under the terms of Law no. 23/96, of 26 July, when, at the express option of the consumer, the disputed complaint is referred to the consumer dispute arbitration centers authorized by law.
We remind you that the decision of the arbitration procedure has the same legal effects as a decision of a court of first instance. The consumer can refer his or her disputed claim to the following alternative dispute resolution bodies available:

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Customer Service
8h-22h | Working days | Cost of the call defined by your tariff conditions
Meter Reading
24h | Free call
800 506 506
Video call assistance
Talk to our assistants from the service point, without having to leave home.