Individual Customers
The relationship with our customers is of enormous value to us.
Although the commercial relationship is established with the retailers, it is we - as distribution network operators - who deliver the energy to your home. Count on us, count on our energy.
We guarantee a quality relationship for all our clients with special needs.
We have several communication channels at your disposal. For a face-to-face service, find your nearest service point.
Follow the evolution of energy data at national level. On this page you will find daily updates of production and energy data in Portugal.
Information on Alternative Dispute Resolution for Consumers
The consumer may send his complaint or any consumer conflict to the entities responsible for the protection and promotion of consumer rights, namely the Directorate-General for Consumers or to the alternative dispute resolution mechanisms that are or will be legally constituted, including those made available by ERSE.
The alternative dispute resolution procedures available to consumers are mediation, conciliation and arbitration.
E-REDES is subject to necessary arbitration under the terms of Law no. 23/96, of 26 July, when, at the express option of the consumer, the disputed complaint is referred to the consumer dispute arbitration centers authorized by law.
We remind you that the decision of the arbitration procedure has the same legal effects as a decision of a court of first instance. The consumer can refer his or her disputed claim to the following alternative dispute resolution bodies available:
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National Center for Information and Arbitration of Consumer Disputes (CNIACC) Website: https://www.cniacc.pt/
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Consumer Conflict Arbitration Center of the Region of Coimbra (CACRC) Website: https://cacrc.pt/
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Consumer Conflict Arbitration Center of Lisbon (CACCL) Website: http://www.centroarbitragemlisboa.pt
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Arbitration Center of the Autonomous University of Lisbon (CAUAL) Website: http://arbitragem.autonoma.pt/
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Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACC RAM) Website: https://www.madeira.gov.pt/cacc/
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Consumer Information and Arbitration Center of Porto (CICAP) Website: http://www.cicap.pt/
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Consumer Conflict Arbitration Center of Ave, Tâmega and Sousa (TRIAVE) Website: http://www.triave.pt/
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Consumer Information, Mediation and Arbitration Center, Consumer Arbitration Court (CIAB) Website: http://www.ciab.pt/
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Information, Mediation and Arbitration Center of the Algarve (CIMAAL) Website: http://www.consumidoronline.pt/