Documentation
The commitment to the quality of service we provide
We have manuals and reports available for consultation, confirming E-REDES's concern for the quality of the service we provide.
2022 Quality of Service Report
The Quality of Service Report is an annual publication that seeks to characterise E-REDES performance in terms of service quality (PT version).
Electricity Sector Quality of Service Regulation
This Regulation lays down the technical and commercial service quality obligations applicable to the National Electricity System and the National Natural Gas System (PT version).
Electricity Quality Manual
The Electricity Quality Manual, drawn up by E-REDES in collaboration with the Institute of Systems and Robotics of the University of Coimbra, intends to raise awareness about the issue of electricity quality (PT version).