In this situation, you must provide us with a reading by the date indicated in the communication you received.
If we still do not receive a reading, we will come to your premises on the date and time indicated in the communication you received. During this visit, it is essential that you or your representative be present to facilitate access to the meter.
You can change this date by contacting our hotline 808 100 100 or 218 100 100 (8h-22h, working days, call cost defined by your tariff conditions) within a maximum of 10 days from the date of this communication.
If we are unable to obtain any meter reading within 30 days of the date of sending the communication received, the power supply will be interrupted.
In order for the supply to be resumed, a reading must be obtained and you will have to pay the disconnection and reconnection costs which may vary between €24.24 and €116.32 (plus VAT at the legal rate), depending on the means used for the interruption, which will be included in your supplier's electricity bill.