Meters

If your electricity meter is malfunctioning, you can inform us through the “Contact us / Electricity Meters / My electricity meter is not working properly” section. 

Yes, we can. E-REDES is responsible for managing electricity meters and replacing them. If your meter is not accessible, we must be given access.
If you do not do so, after an extended period without readings, we will contact you and schedule a visit for an extraordinary reading, amounting to €7.15 (+ VAT).
Click on the Chatbot available at the bottom right of our web page, by selecting the "Meter / Meter Replacement" option and find out when your meter is due to be installed.

New digital electricity meters have a more advanced technology that allows us to increase the quality of our services, such as automatic readings. Furthermore, we have enhanced our environmental sustainability and energy efficiency requirements.

Our new digital meters allow for automatic readings and access to your electrical load diagram.
Moreover, if you decide to change your power output, energy cycle (e.g. peak/off-peak) or tariff, you will no longer have to stay at home waiting for an E-REDES technician.
Learn more about this new equipment and Smart Grids here

E-REDES technicians replace electricity meters. They wear proper uniform and badges bearing the company logo.

You should schedule the day and time that is most convenient for you. If your meter is accessible to technicians, the replacement may happen without your presence. This meter replacement has no cost for you and no money or personal documentation can be requested to perform the replacement.

If your meter is not inside your home, replacement can take place without your presence. However, it is always a good idea to accompany the installation, as you will have the opportunity to understand how your new equipment works.

From this moment on you no longer have to send your readings, because they are automatically collected. If you want to make a change in power, cycle, or tariff, you don't need to wait for E-REDES technicians.

You can find out about the new equipment that is being installed and learn more about the smart grid on our website here.

After the new equipment is installed, power consumption readings usually start from "zero". The six digits that appear on the display show the values for energy. The zeros to the left only ensure that all digits in the display are functional.

Consumption is not affected by the meter replacement.

No, it is not necessary. E-REDES must inform your electricity supplier about your meter replacement.

Yes, it is. Maintaining and ensuring the privacy of your data is an absolute priority for E-REDES.
Your data can only be used to support the management of the power grid and improve quality of our services

If your meter is no longer sending readings automatically there may be a problem with the equipment communication device.
Report your situation via the "Contact Us / Meters" area on our website.

Possibly there is a problem with the equipment's communications.

The Supply Point Code (CPE) is a unique key that identifies your installation, which can be found on your utility bill.

Yes, you can. You can make a request to change the location of your electricity meter through the Digital Customer Service on our website. This request generally follows the steps indicated below. You can check each step in detail, as well as the documentation required to make the request here.

Meter unsealing consists of removing the seal that prevents it from being altered and may be necessary for a private electrician to carry out some work.
You can request it through the Digital Customer Service on our website. Alternatively, you can visit an E-REDES store.

Before placing an order you should take into account:

• if the HAN module you intend to use respects the defined requirements;
• whether your installation is for Normal Low Voltage consumption;
• whether you have a smart meter / EMI integrated in the smart grid.

The request for access to the meter's HAN port can be made directly to E-REDES or through your Supplier, giving you access to the serial communication port on the Digital Customer Service. In both cases, this service requires a download of the meter whose associated cost can be found here. The use of a HAN module allows you to access your consumption in real time, including production, if you have solar panels connected to that meter. This way, you can make more informed decisions that allow you to improve the energy efficiency of your installation.

Each module is the sole responsibility of the Customer.